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Senior Salesforce Communications Cloud Engineer

N2Sglobal — Australia · Posted ~14 hours ago

Senior Full-time

Skills

Salesforce Communications Cloud Vlocity OmniStudio Flex Cards OmniScripts DataRaptors Integration Procedures CPQ Enterprise Product Catalog Order Management Salesforce APIs system integration

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Summary ✨ AI‑Generated

Design and build scalable solutions on a communications-focused CRM platform for complex digital customer journeys. You will develop with specialized low-code and configuration tools, optimize CPQ, product catalog and order management processes, and integrate the platform with billing, ERP and operational systems through APIs and data integration mechanisms.

Highlights

Senior platform engineering role focused on scalable Salesforce Communications Cloud solutions, end-to-end digital customer experiences, complex CPQ and order management, and enterprise integrations.

Description

Job Summary: We are seeking an experienced Senior Salesforce Communication Engineer (Vlocity Dev) to help design, build, and implement scalable solutions within the Salesforce Communications Cloud (Vlocity) platform. This role will focus on enabling end to end digital experiences for customers in the telecom sector through product configuration, guided selling, and order management capabilities. Key Responsibilities: Platform Development Develop and customize components using Omni Studio tools (Flex Cards, Omni Scripts, Data Raptors, Integration Procedures, Vlocity Cards).Implement and optimize Industry specific CPQ (Configure, Price, Quote) processes, including product catalogs, pricing logic, and rules.Configure and enhance Enterprise Product Catalog (EPC) and Order Management processes to streamline service activation and delivery.Integration & Data ManagementIntegrate Communication Cloud with external systems (e.g., OSS/BSS, billing, ERP) using Salesforce APIs, Data Raptors, and Integration Procedures.Ensure seamless data flow and synchronization between Salesforce and telecom backend systems. Collaboration & Support Work with business analysts, product owners, and architects to translate business requirements into scalable technical designs.Participate in code reviews, QA testing, and deployment planning.Support production environments by troubleshooting issues and implementing long term fixes.