Summary
✨ AI‑Generated
Join a cloud operations team as an L2/L3 Support Engineer, providing advanced operational support and architectural guidance. You will troubleshoot complex incidents, improve reliability and performance, strengthen security, optimize cloud costs, and contribute to scalable cloud solutions.
Highlights
Provide expert-level cloud engineering support in a growing operations team. The role combines incident and problem management with cloud architecture guidance, reliability improvements, security, performance, and cost optimization.
Description
Role : Cloud L2/L3 Support Engineer
Skills: AZURE MONITOR, Troubleshooting, L2/L3 incident, problem management
Location: Krakow Poland
Type: B2b Contract/UoP
Job Description:
Mandatory Skills: ,AWS CLOUD WATCH,CLOUD MONITORING GCP
Desirable Skills : Cloud - Provisioning, Patch Management, System Monitoring, AWS
About the Role
We are looking for experienced Cloud Engineers (L2/L3) to cloud operations team based in Poland, which we are building for one of the biggest airlines.
You will work as an integrated member of Southwest's delivery team, providing expert-level cloud engineering support, architectural guidance, and operational excellence.
Responsibilities
Lead design reviews and provide implementation guidance for cloud solutionsTranslate business and application needs into scalable, cost-optimized architecturesDrive continuous improvement across reliability, performance, security posture, and cost optimizationProvide L3 incident, problem, and operational support; participate in on-call rotationAuthor and maintain operational runbooks: provisioning, rollback, backup/restore, DR validation, troubleshooting guidesConduct Root Cause Analysis (RCA) for recurring and high-impact incidentsMentor L2 engineers and support escalationsRequirements
Min.
5–7 years of experience in cloud engineeringHands-on expertise in AWS (advanced)Strong knowledge of cloud architecture patterns: HA, DR, network design (VPC, peering, routing)Infrastructure as Code: Terraform, CloudFormation or BicepObservability tools: Prometheus, Grafana, CloudWatch, Datadog or equivalentCloud security: IAM, encryption, security posture managementScripting: Python or BashContainers: Kubernetes (EKS/AKS/GKE), DockerITIL-based incident & problem management experienceEnglish: B2+ (daily work in English with US based airline teams)
