Infrastructure Engineer

About Us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes. About The Role Southern Cross is guided by purpose, powered by people and technology. We're here to help almost one million members across Aotearoa New Zealand live well for longer - work with real scale, real responsibility, and a real opportunity to make a meaningful difference. As we accelerate our shift to a cloud-first, Azure-based technology estate, we're building a modern Infrastructure Platforms team to keep our on-premises and cloud environments reliable, secure and future-ready. We're looking for an Infrastructure Engineer to help drive that transformation. This is a hands-on engineering role for someone who wants to bring automation-first, Site Reliability Engineering (SRE) thinking to day-to-day infrastructure operations - improving how we monitor, provision and manage infrastructure across the estate. The Opportunity Reporting to the Principal Infrastructure Engineer within our Infrastructure Platforms team, you'll help drive the transformation of Infrastructure Life Cycle Management - covering cloud, hypervisors, virtual appliances and hardware assets - while ensuring our systems maintain high availability, scalability and optimal performance. You'll work across both cloud and on-premises environments: automating provisioning and deployment, improving monitoring and exploring self-healing solutions, and partnering with product and engineering teams to align infrastructure with delivery goals. What You'll Do Help resolve and investigate incident and problem tickets by working with vendors and other support teams, and make improvements when needed Ensure systems maintain high availability, scalability, and optimal performance Automate the provisioning and deployment of infrastructure Improve monitoring systems, explore self-healing solutions, and implement enhancements Adhere to security best practices and compliance requirements Document infrastructure processes and configurations thoroughly Collaborate proactively with Value Streams and the broader Technology Team to mitigate risks associated with known vulnerabilities Participate in the community of practice by sharing expertise and promoting consistency in policies and procedures Demonstrate organisational values, achieve established KPIs, and adopt working methods that foster collaboration, accountability, and flexibility What You'll Bring Demonstrated expertise in infrastructure engineering and systems administration. Manage and maintain physical servers, storage systems and network devices,handling troubleshooting, upgrades and configuration changes. Install, configure and patch Windows Server and Linux/Unix systems, keeping them secure and supportable. Experience designing, implementing, and maintaining scalable and reliable infrastructure solutions, both on-premises and cloud-based Advantageous: EUC environments including desktop virtualisation solutions (Microsoft AVD / W365, Citrix Virtual Apps and Desktops), and endpoint management Advantageous: Azure networking services, such as Front Door, Application Gateway (WAF), Traffic Manager, Load Balancers, Virtual Networks (VNets), Private Endpoints, or comparable technologies Experience using Infrastructure as Code tools such as Terraform and CloudFormation Knowledge of containerisation technologies, including Docker and Kubernetes An Agile mindset - flexible, curious, adaptable, and committed to continuous improvement Behavioural strengths including collaboration, self-awareness, accountability, openness to feedback, and a positive approach to change Why join us We're investing - in people, in technology, and in the mission. We're taking a long-term view - investing in our foundations, our people, and the capabilities that will shape the future of healthcare. You'll be joining a team with a clear mandate to modernise our infrastructure estate and genuinely shape how Southern Cross builds and operates in the cloud. We're building something worth joining. Our teams are growing, our employer brand is gaining real traction in market, and the way we show up for our members and each other is being noticed. This momentum has also been reflected externally - in 2026, Southern Cross placed 8th in the Kantar Corporate Reputation Index and 5th in New Zealand for Trust. Who We Are Ngākau nui. Āhurutanga. Tikanga. Join a proud, diverse team that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you'll love working with us. We know our team's culture and wellbeing drive us forward. That's why we prioritise not only professional development but opportunities to thrive personally. We offer exceptional work/life balance, and our people are encouraged - and rewarded - for living well. Southern Cross Employee Benefits Include Five days of wellbeing leave per year Health insurance for you and your immediate whānau Life insurance cover and discounts on pet and travel insurance Extra parental leave benefits and financial wellbeing support Participation in our workplace wellbeing programme The option to purchase flexi leave for study, volunteering, or supporting your whānau An annual volunteer day to contribute to a cause with your team This role is Auckland based. While we appreciate interest from candidates in other locations, we're unfortunately not able to consider remote options. Have questions? Check out our FAQs for help with the application and recruitment process. We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks. If you share our commitment and passion, we'd love to hear from you.