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Junior System Administrator - IT Service Delivery

Delivery Hero — Germany · Posted ~1 hour ago

Junior Full-time Hybrid Visa History ✓

Skills

end-user support hardware troubleshooting software troubleshooting account and workstation setup ticket management networking IT asset management MDM access management IT governance IT compliance Jira ServiceNow JAMF Microsoft Intune Okta SailPoint IIQ

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Summary ✨ AI‑Generated

Join an IT service delivery team providing on-site and remote support for hardware, software, accounts, workstations, networking, printers, and audiovisual systems. You will manage tickets, track IT assets, maintain device-management compliance, support access administration, and help improve onboarding, offboarding, automation, KPIs, and SLAs.

Highlights

Gain broad hands-on experience across end-user support, IT assets, device management, access management, service operations, and process improvement while collaborating with senior IT specialists.

Description

Job DescriptionWe are on the lookout for a System Administrator I to join our IT Service Delivery team. In this role, you will be responsible for: End-User Support & Troubleshooting Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.