Senior Technical Architect, Application Development & Support

Employment Status Regular Time Type Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary CSA Group has an immediate opportunity for a Senior Technical Architect, Application Development & Support to serve as the technical leader accountable for the development, enhancement, support, and lifecycle management of CSA's business and customer-facing applications. This is a working lead role: it designs, codes, reviews, tests, debugs, and releases software, while owning delivery, quality, security, and supportability across the application portfolio, spanning the OutSystems 11 low-code platform, Java, Microsoft .NET and C#, MuleSoft integration services, relational databases, and legacy collaboration platforms including Jive. The role participates in all phases of the development lifecycle, from requirements through build, release, and ongoing maintenance, provides Level 2 and Level 3 technical support, and is accountable for the non-functional health of the application estate — performance, code security, privacy by design, and patch and version currency. The role leads through influence and vendor management, directing external development vendors, systems integrators, and contract resources, and providing technical direction and mentoring to internal staff. Responsibilities Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and vendor developers.Translates business requirements and project goals into platform, solution, and coding specifications and credible estimates, and performs code review across all platforms in scope.Designs, develops, tests, and releases applications on the OutSystems 11 platform, including reactive web/mobile apps, BPT flows, and REST/SOAP integrations, and owns OutSystems architecture, governance, and technical debt management.Manages the OutSystems application lifecycle through LifeTime, including environment management, deployment across development/test/production, and coordination of platform upgrades with OutSystems and infrastructure teams.Develops, enhances, debugs, and supports Java and Microsoft .NET/C# applications and services, including REST/SOAP web services and background/batch processing.Designs, builds, and supports MuleSoft integrations, including API-led connectivity, DataWeave transformations, API Manager policies, and runtime deployment and monitoring.Coordinates integration of applications with core corporate systems (ERP, Online Store, customer-facing platforms), and ensures a common user experience across customer, member, and external-facing applications.Designs, develops, reviews, and tunes relational database objects and data models, and resolves query, locking, and database performance issues.Diagnoses issues spanning application, operating system, database, and network layers, and works with infrastructure, cloud, network, and security teams on platform dependencies.Establishes application monitoring, alerting, and performance baselines, and conducts load, stress, and performance testing ahead of significant releases.Applies secure coding practices aligned to OWASP Top 10 and ASVS, runs and remediates findings from static/dynamic application security testing and dependency scanning, and manages application secrets, keys, and certificates.Embeds privacy by design into solution design and build, working with Legal, Privacy, and GRC functions, and supports audits and customer security questionnaires relating to applications in scope.Owns patch and version currency for application platforms, runtimes, frameworks, and third-party libraries, planning and executing upgrades within change control.Defines and maintains the test approach (unit, integration, regression, UAT support, and automation), and manages source control, branching, build/release pipelines, and deployment automation.Owns configuration, refresh, data masking, and access control of development and test environments.Provides Level 2 and Level 3 application support, triaging and resolving incidents against defined SLAs, conducting root cause analysis, and participating in major incident response and on-call arrangements.Writes technical documentation, including installation guides, runbooks, FAQs, and end-user instructions.Supports, patches, and maintains legacy collaboration and content platforms such as Jive, managing associated risk and planning migration or decommissioning.Directs external development vendors, systems integrators, and contract resources, including scope, statements of work, acceptance criteria, and knowledge transfer, and manages platform vendor relationships including licensing and renewals.Researches and evaluates new technologies, identifies and reduces technical debt, proposes modernization and rationalization of the application portfolio, and drives down repeat incident volume through permanent fixes and automation.Completes special projects and reports as required. Education & Experience Bachelor's degree in Computer Science, Software Engineering, or equivalent education and experience.Eight to ten-plus (8-10+) years of progressive full-stack development experience, including three-plus (3+) years as a technical lead or manager accountable for the delivery, quality, and support of an application portfolio.Demonstrated proficiency with OutSystems 11 as a Platform as a Service, including application/module architecture, BPT, integrations, performance tuning, and lifecycle management through LifeTime.Strong hands-on development experience in Java and Microsoft .NET/C#, including REST/SOAP web services and object-oriented design.Experience designing and supporting MuleSoft integrations, including API-led design, DataWeave, connectors, and API Manager.Experience designing and developing relational databases (MS SQL, Oracle, MySQL), including stored procedures, data modeling, and performance tuning.Experience with source control and branching strategy, build/release pipelines, and deployment automation (Azure DevOps, Git, GitHub Actions, or equivalent).Experience providing Level 2 and Level 3 application support against defined service level targets within an ITIL-aligned process.Experience managing external development vendors, systems integrators, and contract resources, including statements of work, estimates, and acceptance. Skills Working knowledge of server operating systems, networking fundamentals, application servers, and application performance monitoring, sufficient to isolate issues across application, database, OS, and network layers.Working knowledge of privacy and data protection requirements relevant to a global organization (PIPEDA, Quebec Law 25, EU/UK GDPR) and their application to system design and data handling.Experience with secure development practices and the OWASP Top 10, static and dynamic application security testing, and remediation of vulnerabilities and penetration test findings.Deep understanding of and strong interest in developing applications from concept, with full understanding of object-oriented methodologies, web services, and software architectures.Knowledge of information architecture, interface design, project management, agile development, versioning software, and development workflow.Strong verbal communication and interpersonal skills to understand business needs and translate technical issues.Good organizational skills with the ability to work independently and in a team; moderate end-user design skills.Experience supporting, migrating, or decommissioning legacy collaboration and content platforms such as Jive considered an asset.Certifications considered an asset: OutSystems Developer or Tech Lead (or Architecture Specialist), MuleSoft Certified Developer, Microsoft Certified Azure Developer Associate (AZ-204), Oracle Certified Professional Java SE, ITIL Foundation, and CSSLP or equivalent secure development certification. This is a hybrid position requiring regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required. The typical hiring range for this position is $100,890 - $132,416, however, based on a variety of considerations (such as education, licenses, certifications and/or experience,) CSA Group reserves the right to flexibility outside of the stated range. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.