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Retail Customer Service Manager - Evenings and Weekends

About You — United Kingdom · Posted ~1 hour ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer relationship management Complaint handling Problem solving Transaction processing Safer gambling practices Opening and closing a retail shop

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Summary ✨ AI‑Generated

Work in a fast-paced retail environment focused on customer service during evenings and weekends. You will build customer relationships, process transactions, handle cash, resolve concerns, maintain shop standards, and assist with opening or closing duties while promoting responsible customer practices.

Highlights

Customer-facing retail role with varied responsibilities, structured targets, and a schedule focused on evenings and weekends, offering practical experience in customer service and shop operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Working patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.