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Retail Customer Service Manager

Entain — United Kingdom · Posted ~1 hour ago

Junior Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Customer relationship management Cash handling Complaint handling Problem solving Transaction processing Safer gambling practices Meeting targets Betting terminals Point-of-sale transaction systems

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Summary ✨ AI‑Generated

Join a dynamic retail team in an evening- and weekend-focused customer service position. You will deliver excellent service, build customer relationships, process transactions and cash, handle concerns with empathy and sound judgment, support customers with in-store services and terminals, maintain high standards, and contribute toward team targets. The role provides hands-on experience in a fast-paced retail environment with varied working patterns.

Highlights

Customer-facing retail role focused on evening and weekend operations, with a clear hourly salary, varied responsibilities, opportunities to build customer relationships, and practical experience in service, transactions, complaint resolution, and shop operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Working patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.