Summary
✨ AI‑Generated
A delivery and support engineering role responsible for deploying applications, resolving technical issues, supporting testing activities, and ensuring successful adoption of solutions.
Highlights
Customer-facing engineering role involving solution delivery, testing, deployment support, and operational improvements.
Description
Key Responsibilities:
Delivery & Application Support
Provide frontline application support for deployed solutions, resolving issues, troubleshooting errors, and escalating to development/DevOps teams as needed.Support deployment, installation, configuration and validation of applications across customer environments.Participate in go-live activities and provide hypercare support to ensure smooth system adoption.Monitor system performance, log issues, and proactively follow up to ensure timely resolution.Maintain support documentation, FAQs, and operational runbooks for end-users and internal teams.Quality Assurance & Testing
Contribute to system testing and quality validation during delivery cycles, ensuring solutions meet business and technical requirements.Coordinate and execute User Acceptance Testing (UAT) with business users, capturing feedback and ensuring customer sign-off.Support regression and release validation before production deployment.Collaborate with QA engineers and developers to identify gaps, validate fixes, and ensure solution reliability.Customer Interfacing & Training
Act as a key customer-facing resource, liaising directly with clients during delivery, UAT, and support phases.Provide training sessions, workshops, and user manuals to ensure smooth knowledge transfer and system adoption.Gather feedback from customers, document enhancement requests, and share with product and delivery teams.Conduct on-site and remote support sessions as required.Collaboration & Continuous Improvement
Work closely with delivery managers, solution architects, developers, and QA teams to ensure aligned delivery.Contribute to process improvement by identifying support trends and proposing enhancements.Be flexible and available outside normal working hours to support critical deployments or urgent client issues.
Requirements
Education:
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.Experience:
1–3 years of experience in application support, software delivery, or technical consulting.Experience with UAT, system deployment, or customer support in enterprise solutions.Familiarity with Agile/Scrum environments is an advantage.Skills:
Strong problem-solving and troubleshooting skills with customer-first mindset.Good understanding of application lifecycle, deployment processes, and support workflows.Basic knowledge of databases and ability to run SQL queries for troubleshooting.Excellent communication and presentation skills to interact with customers and internal stakeholders.Ability to manage multiple tasks, prioritize effectively, and work under pressure.
