Product Owner, Operations Engineering

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform. The EH Way At Employment Hero, we're proud of our unique DNA, which we call The EH Way. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our MissionWe are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scaleWe are Apolitical – we do not take a position on political or social topics, unless it relates to our MissionWe Live by Our Values – we role model our values 100% of the timeWe Expect High Performance – we set a high standard and we're not satisfied with being average This role Every function at Employment Hero runs on process: Finance closes the books, Legal reviews contracts, People manages the employee lifecycle. Most of these processes running through disjointed platforms, automations, spreadsheets and manual handoffs. Operations Engineering exists to fix that. A dedicated function that automates workflows, builds internal tooling and puts AI to work so teams across Finance, Legal, People and beyond can do more with less. They don't build customer-facing product, they build the systems that let the rest of the business move faster. The function is organised into squads, each aligned to a specific business domain. Every squad has an embedded Product Owner who owns the relationship with that domain day-to-day: gathering requirements, shaping the solution and working alongside engineers who own the technical build. We're looking for a Product Owner to embed within one of our Operations Engineering squads, partnering closely with a business functions across Employment Hero. You'll spend your time with the people doing the work today, understanding where they're stuck, and turning that into a solution your engineering team can build. This role would suit someone who enjoys working close to the business, isn't precious about ambiguity, and wants hands-on exposure to how AI and automation change the way internal teams operate. Your Responsibilities Will Include Requirement Gathering & Stakeholder Management Act as the primary point of contact for your embedded business domain, building a trusted relationship with stakeholders and process ownersRun discovery with the people doing the work day-to-day to understand current-state process, pain points and what “good” looks likeTranslate messy, informal business requirements into clear, well-defined specifications an engineering team can build againstManage stakeholder expectations on scope, timelines and trade-offs, especially when the ideal solution isn't the feasible one Solution Design & Backlog Ownership Own the backlog for your squad: prioritise based on business impact, effort and dependencies across the teams you supportIdentify where automation, internal tooling or AI can remove manual work, and build the case for why it's worth doingWrite user stories and acceptance criteria precise enough that engineers can build without repeatedly coming back for clarificationMonitor delivered solutions post-launch and feed adoption, usage and feedback back into the roadmap Working with Engineering Partner with the engineers who own the technical build, staying close enough to the detail to make good trade-off calls Represent business context and constraints during sprint planning, backlog refinement and technical scopingFlag technical feasibility and effort concerns back to stakeholders early, before expectations are setCollaborate with other embedded Product Owners across Operations Engineering to spot shared problems and reusable solutions Communication Explain project status, trade-offs and blockers clearly to both technical and non-technical audiencesPresent progress and outcomes to stakeholders up to leadership level within your business domainDocument decisions and requirements in a way that holds up when you're not in the room to explain them Who You Are 2–4 years' experience as a Product Owner or in product/process improvement, ideally including internal-facing or operations-focused product workComfortable gathering requirements directly from business stakeholders Able to write specifications and acceptance criteria precise enough to hand straight to an engineering teamExperience working with development teams using agile methodologyStrong analytical skills, with a track record of using data to prioritise and justify decisionsGenuinely curious about AI and automation, and how they change the shape of internal operations workComfortable challenging a stakeholder's first answer to get to the real problemAble to work autonomously with minimal supervision, across multiple stakeholder groups at onceStrong communication and stakeholder management skills, including with senior non-technical audiencesUndergraduate qualifications in Business Systems, IT, Engineering, or a quantitative discipline (e.g., Mathematics, Statistics, Economics) preferred What We Can Offer At Employment Hero, we don't just talk about a better way to work. We live it. Joining Employment Hero Means You'll Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomesBe trusted to own your work, make decisions, and have a real impact from day oneAccess cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertiseSurround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your careerOwn ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help createEnjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growthConnect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026 Privacy and AI Notices AI Notice: We're AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience We verify candidate identity and location as part of our hiring process Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/