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Microsoft 365 & MSP IT Support Specialist

Bruntworkcareers — Nepal · Posted ~3 hours ago

Junior Part-time Remote

Skills

Microsoft 365 administration Intune Entra Defender remote IT support endpoint security backup solutions Microsoft Copilot troubleshooting MSP support Microsoft 365 Microsoft Entra Microsoft Defender

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Summary ✨ AI‑Generated

A remote IT Support Specialist is sought to provide technical support across multiple small and medium-sized business environments in an MSP setting. Responsibilities include administering Microsoft 365 services, managing endpoint security and backups, supporting AI workplace tools, and troubleshooting infrastructure issues. The schedule is Monday through Friday, 9:00 AM to 1:00 PM AEST.

Highlights

Remote IT support role serving multiple SMB environments, with exposure to Microsoft 365, endpoint security, backup technologies, and AI-assisted workplace tools. The schedule is 20 hours per week with opportunities for technical growth.

Description

Overview: Our client is seeking a Microsoft 365 & MSP IT Support Specialist (Infrastructure | Security) to deliver high-quality remote IT support across multiple small and medium-sized business (SMB) client environments. In this role, you will manage Microsoft 365 services, maintain endpoint security and backup solutions, and support the integration of AI-driven tools like Microsoft Copilot. The ideal candidate thrives in a multi-client MSP environment, demonstrates strong problem-solving skills, and is eager to grow technically while maintaining high standards of service delivery. Schedule: Monday - Friday, 9:00 AM - 1:00 PM AEST (20 work hours per week) Responsibilities: Deliver remote IT support across multiple SMB client environments within an MSP frameworkManage and administer Microsoft 365 services including Intune, Entra, and DefenderSupport the integration and rollout of Microsoft Copilot and AI-driven workplace toolsMonitor and maintain backup solutions, endpoint security, and system health across client accountsTroubleshoot and resolve technical issues efficiently, transitioning seamlessly between client environmentsUtilize RMM tools to proactively identify and address infrastructure issues Requirements: Demonstrated experience working within an MSP or multi-client IT support environmentStrong working knowledge of the Microsoft 365 ecosystem (Intune, Entra, Defender)Familiarity with backup solutions, security best practices, and RMM platformsMid-level technical proficiency with a strong willingness to learn and growStrong problem-solving skills and the ability to work independently in a remote settingHigh level of attention to detail and strong written communication skills Independent Contractor Perks: Permanent work from homeImmediate hiring Note: Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. Important Disclaimer: BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email through the ‘Contact Us’ form on our official BruntWork website.