ServiceNow Developer

Company Description Wepoint is the architect of major transformations for businesses and public sector organizations. We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments. In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region. What We Are Looking For COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE Do these words resonate with you? They are our company values. At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve. At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues. Job Description We are seeking a ServiceNow Developer to join our team. Responsibilities Develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations within the Bank’s ServiceNow platform, including ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, while ensuring compliance with business, technical, security, and performance requirements.Collaborate with stakeholders to gather requirements, evaluate solution options, and translate business needs into epics, user stories, technical designs, and development tasks.Design, configure, develop, test, and implement ServiceNow solutions by applying platform best practices, scalable configurations, and maintainable design patterns.Develop and maintain ServiceNow components, including forms, tables, service catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports.Design, develop, and support integrations between ServiceNow and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms.Troubleshoot and resolve platform issues, defects, incidents, and enhancement requests, conducting root cause analyses when required.Create and maintain technical documentation and traceability records, ensuring that requirements, development activities, test results, deployments, and operational support activities are properly documented.Perform unit testing, support system testing and User Acceptance Testing (UAT), maintain testing evidence, and remediate identified defects.Support production releases and deployments, including change requests, implementation plans, validation activities, rollback procedures, and knowledge transfer activities.Support Agile delivery activities, deployments, and project governance processes while providing regular status updates and collaborating with project teams, business stakeholders, vendors, and support teams.Perform any other related activities or deliverables as required. Qualifications University or college degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.Minimum of five (5) years of recent and proven experience as a ServiceNow Developer, including the design, development, implementation, enhancement, integration, and maintenance of ServiceNow solutions.Minimum of three (3) years of recent and proven experience implementing and supporting ServiceNow modules such as ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large and complex organizations.Demonstrated experience in the development, configuration, and support of ServiceNow components, including workflows, service catalogs, portals, scripts, reports, integrations, and platform automation capabilities.Proven experience troubleshooting and resolving incidents, defects, and platform-related issues within ServiceNow while effectively collaborating with technical and business stakeholders in an enterprise environment.Demonstrated experience documenting requirements, technical designs, configuration changes, testing activities, and deployment activities, as well as facilitating technical discussions to support solution design and implementation decisions.Proven experience with ServiceNow development practices, including: JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, Access Control Lists (ACLs), REST/SOAP Integrations, Import Sets, Transform Maps, Update Sets, or equivalent deployment approaches.Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and ServiceNow platform governance, including development standards, release management practices, and maintainability considerations.Must be eligible to obtain the following security clearance: Reliability Status (requires a minimum of five (5) years of verifiable personal history).Excellent communication skills in English. English is required, as the position is based in Ottawa. Only candidates who are legally authorized to work for any employer in Canada will be considered. Wepoint Benefits Minimum of 3 weeks of vacation starting from the first year;Comprehensive group insurance with a generous employer contribution;Employer contribution to a group RRSP;Full remote work flexibility: Hybrid, Remote, or On-site;A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;Annual IT equipment budget;A balanced work environment with flexible working hours;Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;An international community of experts ready to share their knowledge;A company culture focused on individuals’ needs and their belonging to a strong community. #tech&security Permis CNESST : AP-2504754, AP-2504755, AR-2504756