DevOps Engineer II

About The Company EBSCO Information Services (EBSCO) is a leading provider of research solutions, dedicated to delivering a fully optimized research experience through a seamless integration of a powerful discovery platform. Headquartered in Ipswich, Massachusetts, EBSCO employs over 2,700 professionals worldwide, many of whom operate in hybrid or remote work environments. As an AI-enabled service leader, the company emphasizes innovation, forward-thinking strategies, and a committed team to support its mission of transforming lives by providing reliable and relevant information whenever, wherever, and however people need it. EBSCO’s global and inclusive approach fosters a diverse workforce that is passionate about inspiring, empowering, and supporting research efforts across various sectors. About The Role We are seeking a skilled and proactive DevOps Engineer II to join our FOLIO Operations team. This role involves supporting large-scale, cloud-based library platforms, ensuring system resilience, automation, and high availability of mission-critical systems within a multi-tenant SaaS environment. The ideal candidate will have a strong background in cloud infrastructure, automation, and microservices architecture, with a passion for building scalable and reliable systems. The role offers an opportunity to work on the FOLIO Library Management System, an innovative, open-source, cloud-native platform designed to meet the needs of modern libraries worldwide. Candidates must be U.S. Citizens eligible and willing to obtain a government security clearance. Qualifications U.S. citizenship and willingness to obtain a security clearanceMinimum of 2+ years of experience supporting AWS operations, including ECS, S3, PostgreSQL, Lambda, and automation developmentStrong proficiency in Docker, CI/CD pipelines, and JenkinsExperience with Java, Groovy, and scripting languagesHands-on experience with microservices and serverless architecturesFamiliarity with Atlassian tools such as JIRA and JSMExcellent communication, analytical, and troubleshooting skillsProven ability to manage multiple products simultaneously (preferably 2-3 systems)Customer-focused mindset with a proactive approach to problem-solvingWillingness to work during standard business hours (8-5) in US Eastern Time Zone Responsibilities Support and maintain highly scalable production systems across multiple products including FOLIO, LOCATE, and MetaDB in a dynamic environmentMonitor, troubleshoot, and resolve production issues with an emphasis on reliability and performanceDevelop and enhance automation processes using Java, Groovy, and scripting languages to streamline operationsManage and optimize cloud infrastructure utilizing AWS services such as CloudFormation, ECS, S3, and LambdaContribute to CI/CD pipelines and deployment workflows leveraging Jenkins and related toolsParticipate in on-call rotations (approximately once every few weeks) to ensure system availability and incident responseCollaborate with cross-functional teams to support customer environments at scaleAssist in managing API gateway and authentication layers using Kong and KeycloakIdentify opportunities for operational improvements through AI and automation techniques Benefits Medical, Dental, Vision, Life, and Disability InsuranceFlexible Spending AccountsRetirement Savings PlanPaid Parental LeavePaid Holidays and Time Off (PTO)Mentoring and professional development programsRemote work flexibility with optional on-site collaborationAdditional wellness and benefit programs available Equal Opportunity EBSCO is an equal opportunity employer committed to creating an inclusive environment for all employees. We strictly prohibit discrimination based on race, color, sex, pregnancy, age, national origin, ethnicity, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under applicable federal, state, or local laws. We adhere to all fair employment practices and laws, including the Americans with Disabilities Act (ADA), ensuring equal employment opportunities regardless of background or identity.