Summary
✨ AI‑Generated
Lead a micro-fulfillment operation with responsibility for a safe and productive workplace, workforce planning, quality, customer experience, and operational performance. You will manage people, identify improvement opportunities, coordinate daily execution, and ensure production goals are consistently achieved.
Highlights
Hands-on operations leadership role overseeing a fulfillment center, with ownership of team safety, productivity, quality, customer experience, workforce balance, and continuous process improvement.
Description
Job DescriptionIn Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients.
To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun.
On a Daily Basis, You Can Expect To
Ensure a safe work environment for all your team
Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
Proactively identify and lead process improvement initiatives
Balance labor, ensuring that you are operating a balanced and efficient MFCs while meeting all production goals
Embrace a start-up mentality and emphasize Glovos’ Core Values
Responsibilities
Responsible for at least one MFC (Micro Fulfillment Center)
You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
Motivating, coaching, reporting, and providing feedback of pickers’ and pickers leads’ performance continuously.
Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are available and dispatched on time.
Allocate labor, lead meetings, direct and assign job duties for your team.
Perform in depth problem solving in all areas to ensure successful and continuous operations.
Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software
Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
Report and escalate systemic issues to management as necessary and in a timely manner
Review and update Standard Operating Procedures according to Glovo best practices
Fully understand processes and daily goals, and make recommendations to improve performance
Identify, address and resolve safety hazards within the MFC.
Perform administrative duties, and additional functions, as needed and determined by management
Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
