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Supply Operations Analyst

Delivery Hero — Spain · Posted ~2 hours ago

Mid Visa History ✓

Skills

Data analysis Operations management Stakeholder management KPI optimization Performance analysis Problem solving Operational improvement Data-driven decision making Data analytics KPI dashboards Operational reporting

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Summary ✨ AI‑Generated

Own operational performance across multiple cities by combining analytics, stakeholder management, operational expertise, and creative problem solving. You will analyze large datasets, identify performance opportunities, improve delivery operations, and translate recommendations into measurable improvements for customers and couriers.

Highlights

Data-focused operations role with ownership of performance indicators across multiple cities, substantial access to operational data, cross-functional collaboration, and the ability to directly influence customer and courier experience.

Description

Job DescriptionAs a Supply Operations lead, you will play a key role in the market: you will be the ultimate owner for optimizing key operations performance indicators across several cities in the country. Your role will be directly responsible for improving Customer and Couriers’ experience across their whole journey, making them grow and improve user experience. This role will require a mix of analytical skills, operations, stakeholder management, and creativity to tackle different challenges. Step up to the ambitious challenge of achieving best-in-class operations/delivery times in some of our most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers and partners (food and grocery). You will have access to unlimited data to facilitate creative decision-making and cooperate with a world-class team that can turn your recommendations for the country’s operations into an efficient reality. This role is for a senior leader within Glovo’s Operations team, dedicated to enhancing the experience of our couriers and partners while optimizing overall delivery operations. You can be based in Madrid or Sevilla. THE JOURNEY Analyse data obsessively to identify trends and build successful implementation strategies for our operations in our key cities. Improving and contributing to the upgrading of the delivery time, the efficiency of the courier, as well as the efficiency of delivery’s costs of your region. Drive collaboration and knowledge sharing by working cross-functionally with colleagues from local team and HQ to execute impactful projects and foster a culture of learning. Assessment of strategic opportunities, performance of a wide range of quantitative and qualitative analyses Implementation, standardization and execution of processes in all cities Support with special projects from risks assessments to potential forecast of any opportunities (e.g. competitors analysis, ROI of budget increase/reinvestment).