Cloud Platform Service Engineer

Compensation £40,000 – £50,000 base (depending on experience) + benefits TL;DR Early-career Cloud Platform Service Engineer on a major Cloud and Platform managed serviceA good next step if you have some hands-on IT infrastructure, cloud or technical support experienceFast-growing technology consultancy specialising in the energy sectorAberdeen preferred; elsewhere in Scotland considered with regular travel to AberdeenReal enterprise platforms — Azure, AWS, VMware, Windows, Linux and Microsoft 365Day-to-day incidents, service requests, monitoring, patching, backups and standard changesExperience with areas such as Azure, Windows Server, Active Directory, networking, VMware or Microsoft 365 helps, but we don’t expect all of it — gaps are absolutely fine, and we care more about fundamentals, curiosity and willingness to learn than a long list of certificationsLearn from experienced Cloud Platform Engineers and a Platform Technical Lead, building skills across cloud, infrastructure, automation and troubleshootingClear technical progression path into Cloud Platform EngineerEnergy sector experience useful but absolutely not requiredBaseline Disclosure Scotland check requiredFlexible working (we’re very relaxed) Who are we? Hypercube Consulting is the leading technology partner for the energy sector, building a world-class team of technology experts with deep domain knowledge in all things energy. We work across cloud, infrastructure, data, AI and software, helping energy-sector organisations modernise and operate the technology platforms behind genuinely important business services. Find out more here: Hypercube | AI for Energy Role purpose We’re looking for Cloud Platform Service Engineers to join the team delivering a major cloud and platform managed service for an energy sector customer. This is an early-career role. You might be supporting Windows servers, Azure, Active Directory, Microsoft 365, networking or virtualisation today — on a service desk, in an infrastructure support team, or in a junior cloud role and wanting exposure to a much larger environment. Any of those backgrounds could work. You’ll join experienced Cloud Platform Engineers and a Platform Technical Lead who will support your development, starting with day-to-day incidents, service requests, monitoring alerts, patching, backups and standard changes, with help available when something gets complex. The environment is large and varied — Azure, AWS, VMware, Windows and Linux infrastructure, Microsoft 365 and other cloud technologies. You don’t need experience with all, or even most, of it. What matters is that you have some practical technical experience, understand the basics, enjoy troubleshooting and want to learn. We want you to investigate problems rather than move tickets between queues, ask good questions when you’re stuck, and learn from the engineers around you. You’ll work within established processes using ServiceNow for incidents, requests and changes. Never used it? Experience with another ticketing or IT service-management system is equally useful. As your knowledge and confidence grow, you’ll take on more complex work, with a clear progression route to Cloud Platform Engineer. Key responsibilities Day-to-day technical support Investigate and resolve cloud and infrastructure incidentsRespond to monitoring alerts and carry out initial troubleshootingComplete technical service requests and routine operational tasksKeep tickets updated so customers and other engineers know what’s happeningFollow issues through rather than passing them on, escalating to experienced engineers when an issue becomes more complex Platform operations Help operate and maintain the customer’s cloud and infrastructure environmentWork with Azure, Windows and Linux servers, VMware, networking, identity and Microsoft 365Carry out routine platform health checks and respond to what they findLearn how the parts of a large hybrid cloud environment fit togetherWork alongside experienced engineers on more complex problems Patching, backups and routine changes Deliver regular Windows and Linux patchingMonitor backups and investigate straightforward failuresSupport planned restore testingCarry out documented standard changes using agreed proceduresCheck systems are healthy afterwards, escalating anything unexpected rather than taking unnecessary risks Troubleshooting and learning Use logs, monitoring tools and documentation to investigate problems in a structured wayDocument what you found and how you resolved itLearn from escalated incidents and more experienced engineersBuild your knowledge across cloud, infrastructure, networking and automation Documentation and improvement Follow existing technical runbooks and support proceduresImprove documentation when you find something missing or unclearCreate knowledge articles from issues you’ve resolvedSuggest ways repetitive tasks could be simplified or automatedShare what you learn with the team Requirements Eligible to work in the UKWilling to undergo a Baseline Disclosure Scotland check as a condition of employmentAble to attend customer site in Aberdeen when requiredSome hands-on experience in IT infrastructure, cloud, technical support or a similar technical roleComfortable working with business systems and following documented processesWilling to learn, ask questions and develop your technical skillsWilling to support occasional planned out-of-hours maintenance Technical skills and experience You don’t need to tick every box. We’re looking for someone with useful foundations who wants to develop them further. Useful: Microsoft Azure or another public cloud platformWindows ServerActive Directory or Entra IDMicrosoft 365VMware or another virtualisation platformBasic networking, DNS and IP addressingMonitoring and backup toolsWindows or Linux troubleshootingAn IT ticketing or service-management system A bonus, but not essential: PowerShell, scripting or automation — we’ll help you develop these as part of the roleAzure Virtual Desktop / NerdioAzure ArcAWSOracle Cloud InfrastructureCitrixServiceNowInfrastructure or network supportEnergy or Oil and Gas environments — and if you’ve never worked in the sector, that’s absolutely fineConsultancy or managed services You should be comfortable investigating when something isn’t working: reading the error, checking logs and monitoring, following documentation, and explaining what you’ve already tried when you ask for help. What we’re looking for How you approach technology matters as much as what you’ve already worked with. We’re looking for someone who: Enjoys figuring out how things workInvestigates a problem before escalating itIsn’t afraid to say when they don’t know somethingAsks questions and learns from more experienced engineersTakes ownership of their workCommunicates clearly with colleagues and customersPays attention to detailWants a career in cloud and infrastructure engineering Not the finished article — good foundations we can develop into a really strong Cloud Platform Engineer. What’s in it for you? Early in your career, this role gives you a far broader and more substantial technology environment than you’d normally see at this stage, on real production systems. You’ll work directly with experienced Cloud Platform Engineers, a Platform Technical Lead and specialists from Hypercube’s wider cloud, infrastructure, security, data and AI practices, developing practical skills across Azure, AWS, hybrid infrastructure, networking and automation. We’ll support your training, certification and technical development, and the engineers around you are expected to help you learn rather than expect you to already know everything. Benefits PensionFlexible workingEvents and communityPrivate health insuranceHealth cash planEV leasing schemeTraining and events budgetMentorship programmesEnhanced maternity leaveand more to come (we’re exploring some cool stuff, watch this space) Diversity and inclusion Hypercube is committed to creating an inclusive environment reflective of society, and we actively encourage applications from all backgrounds and experiences. We’d consider part-time, condensed hours, job-share and other flexible arrangements to secure the best possible people.