Salesforce CRM Developer

About The Company The Witt-Gruppe, a prominent member of the Otto Group, is a successful international omnichannel retailer specializing in fashion. Employing approximately 3,500 dedicated staff members, the company operates within a dynamic and expanding market, targeting the lifestyle needs of the 50+ demographic. With a diverse portfolio that includes 10 brands, 22 online shops, and over 125 physical stores, Witt-Gruppe consistently strives to enhance the shopping experience through innovative solutions and customer-centric strategies. Recognized as a top employer, Witt-Gruppe offers an engaging and supportive work environment with attractive career development opportunities, fostering a culture of collaboration, innovation, and continuous improvement. About The Role We are seeking a skilled Salesforce CRM Developer to join our team and play a pivotal role in one of the Witt-Gruppe's largest transformation projects. This position involves designing and implementing advanced CRM architectures within Salesforce Service Cloud, with a focus on delivering innovative software solutions that prioritize customer satisfaction and streamline customer service processes. As part of our newly established Center of Excellence, you will have the opportunity to shape the future of our omnichannel customer service landscape, leveraging cutting-edge technologies such as artificial intelligence and event-driven architectures. The role requires a proactive, communicative individual who thrives in a fast-paced, agile environment and possesses a comprehensive understanding of standard retail and fashion business processes as they relate to Salesforce CRM systems. Qualifications Extensive experience in Salesforce CRM development, administration, and configuration, particularly within the Service Cloud environment.Proficiency in programming languages including Apex, Visualforce, Lightning Components, and Salesforce Flows.Practical experience integrating third-party systems via Mulesoft, REST, and SOAP APIs.Solid understanding of IT security standards, including backup and recovery, logging, and monitoring, alongside performance and scalability strategies.Experience working within agile project methodologies.Strong team-oriented mindset with a willingness to share knowledge and collaborate across departments.Familiarity with agent-facing platforms such as Agentforce is a plus.Excellent communication skills in both German and English, written and spoken. Responsibilities Design, develop, and enhance the CRM architecture, including future-oriented AI solutions.Configure and implement scalable solutions within Salesforce Service Cloud, such as case management, knowledge bases, and omni-channel routing.Integrate external systems, including telephony, chatbots, and voice solutions, utilizing APIs and Mulesoft as middleware.Automate and optimize customer service processes using Salesforce Flows and event-driven technologies like Platform Events, Change Data Capture, Streaming API, and Pub/Sub API.Conduct data migrations, validations, and cleansing activities independently to ensure data integrity.Participate in the entire development lifecycle, from requirement analysis to deployment and ongoing support of the CRM platform.Maintain comprehensive technical documentation and ensure its continuous updating to support team collaboration and knowledge sharing. Benefits Joining Witt-Gruppe means becoming part of a forward-thinking organization that values its employees. We offer flexible working hours, including flexitime and mobile working options, allowing you to balance work and personal life effectively. Our hybrid work model combines remote work with regular in-office collaboration, fostering a vibrant team environment. You will have access to modern communication tools and participate in virtual meetings to stay connected with your colleagues. Additionally, we support international work opportunities through our Workation program, enabling you to work up to 30 days annually from abroad within Europe. Our corporate culture emphasizes health and well-being through team sports activities and wellness initiatives. As part of the Otto Group, you benefit from extensive learning opportunities, employee discounts, and a rich exchange of knowledge across the group. Our cafeteria provides a variety of meal options to keep you energized throughout the day. Equal Opportunity Witt-Gruppe is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our organization and contribute to our success. We welcome applications from individuals of all backgrounds, regardless of gender, age, ethnicity, disability, or sexual orientation. Our hiring process is designed to be fair and equitable, ensuring that all candidates are evaluated solely on their skills, experience, and potential to contribute to our team. We strive to create a work environment where everyone feels valued, respected, and empowered to thrive.