IT Infrastructure Specialist

Company: Global Retail Company Position: Infrastructure Specialist Contract: 1-year fixed term contract Location: London (Hybrid) Salary: 60,000 – 70,000 GBP + 10% Bonus Job responsibilities: Retail Store Expansion & Operations New Store Delivery: Lead and execute the end-to-end technical infrastructure setup for new store openings, refits, relocations, and brand pop-ups across Europe. This includes configuring and deploying POS hardware, network printers, scanners, mobile tablets, and payment terminals. Store Network Connectivity: Deploy and optimize local in-store networks, focusing on stable retail WiFi, localized LAN environments, and secure SD-WAN configurations. L2/L3 Incident Resolution: Serve as the final escalation point for in-store technology failures, proactively monitoring uptime and troubleshooting device, data feed, and connectivity drops to minimize commercial downtime. Warehouse Tech Readiness & 3PL Coordination Logistics Network Engineering: Act as the primary technical point of contact during third-party logistics (3PL) partner onboarding, warehouse moves, and facility expansions. Secure Environment Bridging: Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments. RF & Hardware Onboarding: Configure and manage localized warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs. Network Security Guardrails: Manage firewall rules, routing rules, and strict IP whitelisting to ensure 3PL integrations align with corporate cybersecurity frameworks. Core Enterprise Infrastructure & SAP Backing Network Architecture Management: Oversee and scale EMEA-wide network routing, switching, firewalls, and enterprise identity management systems. SAP Technical Prerequisites: Manage critical infrastructure prerequisites that fuel our SAP-centric strategy, including network print routing, RFC endpoints, secure connectivity paths, and POS-to-ERP transaction queues. Global Architecture Alignment: Partner closely with global architecture units to ensure European implementations conform to standard global design baselines. Information Security, Governance & Compliance Endpoint Protection: Enforce corporate cybersecurity standards across all endpoints using modern Identity Lifecycle mechanisms (Entra ID/Azure AD) and device compliance tools (Microsoft Intune/MDM). Threat & Risk Management: Monitor, identify, and remediate environment vulnerabilities. Support penetration testing schedules, deploy Multi-Factor Authentication (MFA), and maintain device encryption policies. Data Protection Compliance: Ensure all localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks. Office IT Operations & Service Delivery Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows. Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow. Asset Management & Playbooks: Build and update detailed IT asset registers alongside infrastructure configurations, store deployment playbooks, and standardized troubleshooting runbooks. Experience 10+ years of progressive, hands-on experience in IT Infrastructure, Network Engineering, and Technical Operations roles. Sector Background: Documented experience supporting multi-site environments within Retail, Fashion, Logistics/Supply Chain, or Fast-Paced Hospitality brands. Store Tech Fluency: Expert understanding of physical retail tech stacks, including modern POS ecosystems, network payment routing, mobile registers, and store-wide coverage WiFi deployment. 3PL/Logistics Coordination: Proven success collaborating with external 3PL logistics operators to set up network configurations, firewalls, IP whitelisting, and specialized warehouse devices. Modern Device Governance: Mastery of endpoint management through Microsoft Intune / MDM solutions and user access lifecycles inside Entra ID (Azure AD). SAP Connectivity Awareness: Direct exposure to managing network prerequisites for SAP integration feeds, document printing routing, and stable system-to-system connections. Highly Desirable Certifications: Cisco CCNA, CompTIA Network+, Microsoft 365/Intune certifications, or ITIL foundational framework knowledge. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding. #UN