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IT Operations Engineer

Thundersoft — Netherlands · Posted ~4 hours ago

Lead Full-time Onsite

Skills

data center operations IT infrastructure team management incident management SLA management risk management SOP optimization project management communication data center systems project management tools

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Summary ✨ AI‑Generated

An IT operations engineering role leading a team responsible for continuous on-site data-center support. You will handle incidents and work orders under service-level requirements, manage operational risks, optimize procedures and quality controls, and coordinate projects to improve stability and efficiency.

Highlights

Provides leadership responsibility in 24/7 data-center operations, exposure to project management and process optimization, and opportunities to improve service stability, quality, and operational efficiency.

Description

Responsibilities: Manage and lead the team to perform 7x24 on-site IDC presence as required by customer Cloud.Respond to incidents and execute work orders, including ad hoc tasks, in accordance with service SLA requirements.Identify potential risks, implement risk controls, and continuously optimize EOP processes.Be able to independently complete all work orders according to SOP and work order requirements, and provide insights and continuous optimization for SOP processes, quality control, and efficiency improvement. Also capable of managing and leading the team to enhance stability and efficiency.Be familiar with project management tools and methods, and have the ability to coordinate projects, optimize project processes, and deliver or exceed expected results. Work Experience: Industry experience: More than 1 years Years of experience: More than 1 years Skills: Data center operations skills, understanding of IT infrastructure, team management, communication and collaboration General Competencies: Communication: Logical and clear expression, polite listening Collaboration: Team spirit, collaborative and supportive Management: Team management and project coordination skills