Forward Deployed Engineer

Role Overview As a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes. You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact. This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations. What You’ll Do Partner with customers to understand operational challenges and success criteriaTranslate open-ended problems into clear technical designs and implementationsBuild AI agents that integrate with customer systems and perform real tasksOwn deployments, including reliability, performance, and continuous improvementTest with real data, measure outcomes, and iterate based on resultsCollaborate with Product & Engineering to ship high-quality solutionsContribute to tools, documentation, and best practices that scale customer delivery What We’re Looking For 5+ years of experience in software engineering or technical problem-solving rolesStrong fundamentals in software design, system thinkingExperience working across systems, integrations, and data flowsComfort working directly with customers and owning ambiguous problemsClear communication skills and a strong ownership mindsetCuriosity and interest in building AI-powered systems that work in practice Nice to Have Experience in forward-deployed, solutions engineering, or customer-facing rolesExposure to AI agents, automation, or conversational systemsExperience operating and improving production systems Candidate Privacy Notice