Site Reliability Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on‑call rotationLead or support Major Incident (MI) response, including triage, mitigation, and resolutionCoordinate across Engineering, Infrastructure, Security, and Product teamsExecute and improve runbooks, playbooks, and escalation pathsDrive blameless post‑incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependenciesDesign and maintain alerting strategies that align with SLIs/SLOsReduce alert fatigue through signal‑to‑noise improvementsBuild dashboards using tools such as:GrafanaPrometheusDatadog / Splunk / CloudWatch Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toilImprove mean time to detect (MTTD) and mean time to resolve (MTTR)Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflowsImplement self‑healing and auto‑remediation where possiblePartner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot:Linux‑based systemsCloud platforms (AWS, Azure, GCP)Kubernetes / containerized environmentsAssist with capacity planning and availability reviewsEnsure operational readiness for production releases Have you got what it takes? Technical Strong Linux systems administrationExperience with incident management and production supportFamiliarity with:Cloud infrastructure (AWS preferred)Containers & orchestration (Docker, Kubernetes)Monitoring/alerting platformsScripting or programming experience in Python, Bash, Go, or similarUnderstanding of networking fundamentals (DNS, TCP/IP, load balancing) Operational Experience working in 24x7 NOC or production operations environmentsAbility to handle high‑pressure incidents calmly and effectivelyStrong written and verbal communication for incident coordinationComfort working from runbooks—but improving them when they fall short Preferred / Differentiators Experience defining or operating to SLOs / SLIsPrior migration from traditional NOC → SRE modelInfrastructure as Code experience (Terraform, Ansible, etc.)Exposure to security, compliance, or regulated environments Requisition ID: 10579. Reporting into: Manager, Network Operations. Role Type: Individual Contributor. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.