Ecommerce Trading Manager

Commercial Highbury House Hybrid Ecommerce Trading Manager (FTC) An exciting opportunity to lead the trading performance of Arsenal Direct, creating outstanding online experiences for supporters while driving commercial growth across our ecommerce channels. The Role We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world. This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused. 12-month fixed-term contract. Who We Are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking). Our Commitment to Safeguarding We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check. Your day-to-day Lead our online trading plan - you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growthMaximise trading opportunities - you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities ariseDeliver key ecommerce moments - you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experienceTurn insight into action - you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisionsDrive reporting excellence - you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insightsEnhance the online customer journey - you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversionBuild effective partnerships - you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activityLead and develop your team - you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment What We Are Looking For Experience in ecommerce trading or digital retail - you can draw upon significant experience improving online performance, customer experience and commercial resultsProven success delivering trading strategies - you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial momentsDemonstrated analytical capabilities - you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendationsCustomer-first mindset - you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiencesCollaborative approach - you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaborationOutstanding ecommerce and merchandising knowledge - you understand the levers that influence conversion, revenue growth and customer engagement across ecommerce platformsExcellent organisation and communication skills - you thrive when managing multiple priorities and can communicate confidently with a wide range of stakeholdersPeople leadership experience - you enjoy supporting development and can coach, guide and support colleagues to deliver accurate, high-quality work Why choose us At Arsenal, We Want Everyone To Feel a Sense Of Trust And Belonging, So We Are Proud Of Both Our Club Values And Also What We Offer To Our Employees. As One Of Our Gunners, You Will Receive: An exciting reward and recognition schemeGenerous holiday allowance which increases with your length of serviceGreat internal learning and development programmesA flexible hybrid working modelPriority access to apply for match ticketsA competitive health and wellbeing benefits packageA leading Employee Assistance ProgrammeGreat discounts with some of our PartnersAn opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here. Arsenal for Everyone Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.  Disability Confident Leader We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions. Application Closing Date - Friday 11th September 2026 Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck! Business areas Commercial Role E-Commerce Locations Highbury House Remote status Hybrid jobs--overlay#unobserveClickOutside common--modal:closed->jobs--overlay#observeClickOutside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-dialog-label-value="Apply for this job" data-jobs--overlay-overlay-class="!fixed flex flex-col inset-0 rounded-t-6 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" style="--topOffset: 40px; --overlayDuration: 300ms;"> Commercial Highbury House Hybrid Ecommerce Trading Manager (FTC) An exciting opportunity to lead the trading performance of Arsenal Direct, creating outstanding online experiences for supporters while driving commercial growth across our ecommerce channels. Loading application form The Role We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world. This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused. 12-month fixed-term contract. Who We Are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking). Our Commitment to Safeguarding We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check. Your day-to-day Lead our online trading plan - you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growthMaximise trading opportunities - you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities ariseDeliver key ecommerce moments - you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experienceTurn insight into action - you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisionsDrive reporting excellence - you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insightsEnhance the online customer journey - you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversionBuild effective partnerships - you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activityLead and develop your team - you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment What We Are Looking For Experience in ecommerce trading or digital retail - you can draw upon significant experience improving online performance, customer experience and commercial resultsProven success delivering trading strategies - you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial momentsDemonstrated analytical capabilities - you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendationsCustomer-first mindset - you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiencesCollaborative approach - you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaborationOutstanding ecommerce and merchandising knowledge - you understand the levers that influence conversion, revenue growth and customer engagement across ecommerce platformsExcellent organisation and communication skills - you thrive when managing multiple priorities and can communicate confidently with a wide range of stakeholdersPeople leadership experience - you enjoy supporting development and can coach, guide and support colleagues to deliver accurate, high-quality work Why choose us At Arsenal, We Want Everyone To Feel a Sense Of Trust And Belonging, So We Are Proud Of Both Our Club Values And Also What We Offer To Our Employees. As One Of Our Gunners, You Will Receive: An exciting reward and recognition schemeGenerous holiday allowance which increases with your length of serviceGreat internal learning and development programmesA flexible hybrid working modelPriority access to apply for match ticketsA competitive health and wellbeing benefits packageA leading Employee Assistance ProgrammeGreat discounts with some of our PartnersAn opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here. Arsenal for Everyone Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.  Disability Confident Leader We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions. Application Closing Date - Friday 11th September 2026 Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!