Systems Engineer

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery in support of strategic ministry goals and objectives. Essential Duties/Responsibilities: Is responsible for sustaining computer end user services for MacsIs responsible for design, rollout, and support of Mac end user standardsPartners with teams for sustaining computer end user services for PCsPartners with teams for design, rollout, and support of Windows PC end user standardsRequires an advance knowledge of Jamf Pro application and serversRequires knowledge of SCCM/MECM/InTuneImplements, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s) Packages macOS applications to be distributed using Jamf ProPartners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTuneRequires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with ADRequires an intermediate knowledge of Okta, SAML and oAuthRequires an intermediate knowledge of Active Directory Certificate Services (ADCS)Develops and maintains Mac deployment automation architecture, design/migration, and troubleshootingPartners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshootingAdheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration ManagementConsults and implements solutions for enterprise services related to the end userPerforms break/fix activities and Level-3 support for end-user related incidentsTrains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processesRecommends acquisition of appropriate end user hardware standards to improve performance, and reliabilityEvaluates emerging technologies to ensure technical solutions are compatible with the ministry's business needs and strategic objectivesProvides technical expertise, guidance, and strategic recommendations for all Mac deployments Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments Establishes, maintains, and enforces policies and procedures for server system security including server system password maintenance, rights, and profile maintenance in accordance with IT Security policies Other Duties/Responsibilities: May be required to carry a cell phone for availability to answer questionsParticipates in on-call duties as scheduledManages procedures, documentation, and reports for the Technology Success TeamPerforms other duties as assigned Managerial Breadth/Scope of Job: Provides guidance/leadership to junior staff, support staff, and Operations staffServes as technical lead in projects of various sizes Working Environment/Physical Requirements: Office environmentAbility to handle changes in priorities and special requests from ManagementWork outside of normal business hours may be requiredStressful situations in resolving service disruptions or meeting tight deadlines Job Qualifications/Requirements Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Positive and encouraging attitude with ability to motivate/encourage peersSelf-motivated; requires little direct supervisionTeam player; trustworthy; reliableCoachable, able to redirect work priorities and assignments as requestedCreative thinker, effective problem-solver Knowledge/Experience: Bachelor’s degree in Computer Science or Information Systems or equivalent experience in the associated technology fieldJamf Certified ExpertMicrosoft’s System Center Configuration Manager (SCCM/MECM) or InTune Microsoft Certified System Engineer (MCSE) or equivalent experience a plus7-10 years of experience in an enterprise environment of 500 computers or moreExperience in Windows Server (2016, 2019), Windows 10, Apple operating systems Following Experience, a plus: An intermediate knowledge DNS and DHCPAn intermediate knowledge O365 and ExchangeKnowledge of VMware’s Horizon Skills, Abilities, and Special Talents/Gifts: Technically proficient and highly skilled in trouble shooting a large corporate network environmentCommand a solid understanding of Local Area Network hardware and softwareLearn new technologies quickly and independently, utilizing course work, on the job training, manuals, technical journals, calls to technical supportWork independently to solve problems; analyzes situation and identifies cause(s) of problems; evaluates and presents alternatives to management; knows when to seek help and guidance to clarify requirements, and derives and documents requirements where none are presentCommunicate effectively and in a professional manner; ability to communicate and present ideas to team members and management at various technical levelsStrong attention to detail; follows procedures and documents, plans, test results, configurations, and logs thoroughlyAbility to adapt to changing priorities and multiple assignmentsSelf-motivated to take on projects and tasks required to service the needs of the teamExcellent teamwork skillsExcellent organizational skillsAbility to make decisions and take actions based on the highest legal and ethical standardsAbility to be forward-thinking in problem solving techniquesAbility to manage projects, determines schedules, and meets deadlinesOwnership and follow-through on problemsMaintain a cool and calm demeanor under pressureAble to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partners Pay Range: $104,949 to $123,059 Application Materials Required: Cover Letter, Resume/CV Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. Temporary employees are not eligible for benefits, except for:Sick TimeBookstore DiscountFitness Center Tentative Search Timeline: Priority will be given to applications submitted by September 28, 2026. However, this posting will remain open until filled. The potential employee start date is October 12, 2026 Posting date: August 28, 2026 Un-posting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.