AI Productivity Engineer

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About The Role We are hiring a Senior Software AI Engineer to join the Engineering Productivity (EngProd) team at Aircall. Your mission is to accelerate AI adoption across the engineering organization by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows. This is not a research role and not a customer-facing product AI role. You will build practical, production-grade AI solutions that engineers use daily, and you will be accountable for their real-world adoption and impact. What You’ll Do As a Software AI Engineer, You Will Take clear ownership of rapid AI adoption across the engineering organizationIdentify high-friction areas in engineering workflows where AI can meaningfully improve productivityDesign and build practical, production-grade AI-powered developer tooling (coding, testing, PR reviews, debugging)Build contextual, system-aware AI assistants using internal data, codebases, and toolingExplore, prototype, and productionize AI-driven solutions with strong autonomy on how problems are solvedAutomate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability toolsDesign and operate internal AI services and orchestration layers (e.g. MCP servers)Own solutions end-to-end: discovery → design → build → measure → iterateWork hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practiceMeasure success through adoption, impact, and tangible time saved for engineers What You Won’t Do Build AI features for customer-facing productsWork on speculative AI research without clear outcomesAct as a general internal support teamOwn generic ML infrastructure unrelated to developer productivity What We’re Looking For Required Experience 5+ years of experience as a software engineer, with recent focus on GenAI systemsStrong experience building production-grade systems, not just prototypesHands-on experience with:LLMs (OpenAI, Anthropic, etc.)Prompting, retrieval, and context injectionAI-powered tooling or internal platformsSolid backend engineering skills (APIs, services, integrations)Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)Strong product mindset and comfort operating in ambiguous problem spaces Nice to Have Particularly interesting profiles are engineers who have built developer tools and are now evolving toward AI-native system design. Prior experience building developer tools, internal platforms, or DevEx toolingExperience evolving traditional tooling into AI-assisted or AI-driven workflowsFamiliarity with MCP, agent-based systems, or model orchestration conceptsExperience integrating AI with large codebases, monorepos, or complex CI/CD environmentsExposure to security, privacy, and trust considerations in internal AI systems How You’ll Be Successful You’ll Be Successful If AI solutions you build are widely adopted and used regularly by engineersEngineering productivity measurably improves, using:existing metrics we already track (e.g. DevEx, CI, delivery, quality, flow), and/ornew, clearly defined metrics you help introduce to capture AI impactManual, repetitive workflows are reduced or eliminated, with clear before/after comparisonsEngineering time is visibly saved and reinvested into higher-value workImprovements are demonstrated with data, not just qualitative feedbackAdoption grows organically because tools are useful, fast, and well-integrated into existing workflows Team & Environment You’ll join the Engineering Productivity teamYou’ll work closely with engineers across the companyStrong collaboration with Infrastructure and Security teamsProduct-oriented culture focused on outcomes, not hype Location LondonCollaboration with teams in Europe/US expected Why Join Aircall High-leverage role with company-wide impactDirect influence on how hundreds of engineers work every dayStrong leadership support and clear mandateOpportunity to shape how AI is applied responsibly and pragmatically Bottom Line This role is about using AI to make engineers more effective, not about chasing trends. If you enjoy building real systems that people rely on every day — this role is for you. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.