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Senior Technical Services Consultant

Launch Grp — Australia · Posted ~1 day ago

Senior

Skills

Windows Linux AWS Azure Active Directory Exchange DNS DHCP File services Network infrastructure Routers Firewalls VPN TCP/IP IT service management SLA management Infrastructure design Technical operations

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Summary ✨ AI‑Generated

Work at the intersection of technical operations and infrastructure transformation for a mature software environment. You will manage and evolve Windows and Linux systems across AWS and Azure, oversee enterprise directory, messaging, DNS/DHCP and file services, and support network infrastructure including routers, firewalls and VPNs. You will also contribute to infrastructure design, project discovery, SLA reporting, production change approvals, and mentoring.

Highlights

Senior infrastructure and operations role combining hands-on technical work with strategic improvement. Provides broad exposure to AWS and Azure environments, network and enterprise services, infrastructure design, project discovery, operational metrics, change management, and mentoring junior team members.

Description

Launch Recruitment is representing a well-established, mature software business delivering customer-facing systems on the lookout for a Senior Technical Services Consultant to help shape the next stage of their infrastructure and operations maturity. You'll sit at the intersection of hands-on technical operations and strategic change, contributing to infrastructure design, driving process improvement, and playing an active role in project discovery and uplift initiatives Responsibilities Include Managing and evolving Windows/Linux environments across AWS and Azure cloud (AWS expertise highly desirable)Overseeing Active Directory, Exchange, DNS/DHCP and file servicesWorking across network infrastructure, routers, firewalls, VPNs, TCP Managing relationships with internal and external IT service providersReporting on SLAs and operational metricsApproving production migrations and infrastructure changes into supportMentoring junior TechOps team members when requiredContributing to infrastructure design and discovery phases of enterprise projectsOn-call requirements once per month What you'll bring: Solid experience administering Windows/Linux environments and cloud platforms (AWS and Azure)Strong grounding in AD, Exchange, DNS/DHCP and file sharing servicesIn-depth network infrastructure knowledge A good working understanding of databases (DBA-level expertise not required)Proven experience with automation and Infrastructure-as-Code (PowerShell, Python, Terraform, CloudFormation, Ansible, or similar), with a track record of reducing manual effort and improving platform reliabilityAWS/Azure certifications - desirableA genuine appetite for process improvement and enterprise-level change managementSelf-motivation and the ability to work autonomouslyStrong communication skills are a non-negotiable This is a great opportunity for someone who wants more than a "keep the lights on" role. You'll have genuine input into infrastructure direction and enterprise controls, within a friendly, mature, collaborative team that knows how to get things done.