Platform Engineer - NOC Level 2

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required Join NTT DATA and help support critical national infrastructure At NTT DATA, we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably. We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services. This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment. What You'll Be Doing As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment. Key responsibilities include: Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAsProactively identifying issues before they impact operations and driving timely resolutionPlanning, coordinating, and implementing infrastructure changes within approved change windowsMonitoring performance, availability, and capacity across supported systemsSupporting problem management activities and addressing recurring issuesDeveloping and improving automation to increase efficiency and reduce manual effortTesting software releases, patches, and infrastructure upgradesCreating and maintaining technical documentation and operational proceduresSupporting project delivery and operational handover activitiesAssisting with onboarding new environments into managed services supportMentoring Level 1 engineers and sharing technical expertiseOperating within established security, compliance, and governance frameworksParticipating in a 24x7 operational support and on-call environment Technical Environment You'll work across a modern enterprise platform stack including: Core Technologies Windows Server SOERed Hat Enterprise Linux (RHEL)Active DirectoryCertificate AuthorityDomain ServicesDDI ManagementVMwareVMware vSANCisco HyperFlex Data PlatformCohesityTaniumSFTP and utility server platforms Automation & DevOps AnsiblePackerGitLabInfrastructure automation and orchestrationImage build and deployment processes Monitoring & Observability LogicMonitorInfrastructure performance monitoringAvailability management and proactive alerting Security & Access Management Active Directory integrationPrivileged Access Management (XTAM / Imprivata)Patch compliance and vulnerability remediationSecurity and governance frameworks Desirable Technologies Cisco IntersightInfrastructure-as-Code (IaC)Advanced Ansible developmentHybrid infrastructure management What We're Looking For Essential Experience 3-5 years of experience supporting enterprise platform infrastructureHands-on experience across Windows Server and Linux server environmentsStrong experience with virtualization technologies including VMwareExperience supporting complex infrastructure deployments and production environmentsExperience managing change control processes and operational support activitiesExposure to managed services environments and IT operational frameworksExperience with enterprise ticketing platforms, preferably ServiceNowStrong troubleshooting and problem-solving skillsAbility to work effectively within a 24x7 operational environment Technical Skills Windows Server administrationRHEL/Linux administrationActive Directory servicesVMware and VMware vSANCisco HyperFlexCohesity backup and recovery solutionsAutomation using Ansible and PackerGitLab version control and CI/CD processesLogicMonitor or similar monitoring platformsInfrastructure performance, capacity, and availability management Qualifications & Security Requirements Mandatory Australian CitizenshipBaseline Security Clearance, or the ability to obtain oneRecognised Diploma in Information Technology, Engineering, or a related discipline Highly Desirable Windows Server certifications or equivalent experienceRHEL/Linux certifications or equivalent experienceActive Directory expertise or certificationAnsible and/or Packer certification or advanced practical experienceVMware and virtualization certificationsExperience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata) Desirable Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks Success in This Role You will bring: Strong situational awareness and operational disciplineExcellent communication and stakeholder management skillsA proactive approach to incident response and risk managementThe ability to make sound decisions in high-pressure situationsA commitment to safety, compliance, and service excellenceMentorship capabilities and a collaborative mindset Why Join NTT DATA? Work on nationally significant infrastructure and servicesAccess global expertise, technology, and career pathwaysJoin a collaborative and highly skilled engineering teamGain exposure to modern platform, virtualization, automation, and security technologiesGrow your career within a leading global managed services organisation Apply Now If you're an experienced Platform Engineer looking to work in a complex, enterprise-scale environment where reliability, automation, and operational excellence matter, we'd love to hear from you. Join NTT DATA and help deliver critical services that make a real impact. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.