Technical Support Engineer III - Cloud

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. We're proud to be a Living Wage accredited Employer. What You'll Do The Customer Experience (CX) Organisation at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Supporting the infrastructure that powers the AI revolution across data centres, hardware systems, and customer workloads, the CX team aligns closely with internal and customer engineering teams to offer valuable field insights and contribute directly to the CoreWeave product roadmap and development. About The Role As a Technical Support Engineer III, you will be on the front lines empowering clients to harness the full potential of our advanced Kubernetes-powered High-Performance Computing (HPC) cloud infrastructure. Operating in a 24/7/365 environment with 8-hour shifts scheduled between 7:00 AM and 7:00 PM local time, you will collaborate with engineers and researchers to troubleshoot and resolve issues impacting mission-critical AI training workloads. In addition to serving as a technical escalation point for high-priority cases, you will mentor team members, deliver technical training, conduct ticket quality assurance reviews, and refine operational playbooks to maintain swift, high-touch support communications and strict SLAs. Who You Are 5+ years of experience in cloud support, systems administration, or technical support engineering roles.Proven hands-on technical experience with Kubernetes administration, workload orchestration, and containerised environments.Solid technical proficiency in Linux system administration, networking, load balancing, enterprise storage volumes, and node management.Demonstrated experience using observability and monitoring tools such as Grafana.Proven ability to mentor technical team members, perform ticket quality assurance reviews, and refine technical support workflows.Ability to work an 8-hour shift pattern between 7:00 AM and 7:00 PM local time within a 24/7/365 team structure, including participation in on-call rotations and occasional weekend/holiday coverage. Preferred Certified Kubernetes Administrator (CKA) certification.Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, Physics, or a related technical field.Hands-on experience developing onboarding materials, technical documentation, and coaching programmes for technical teams.Experience collaborating within a fast-paced, global, multi-time-zone support organisation.Flexibility to travel up to 10% (~25 days per year) as required. Wondering if you're a good fit? We believe in investing in our people and value candidates who bring diversified experiences to our teams—even if you do not match 100% of the listed criteria. You love to: Dive deep into complex technical problems, test solutions, and engage directly with clients.You're curious about: Artificial Intelligence, HPC infrastructure, and scaling cloud compute resources.You're an expert in: Delivering outstanding technical support, Kubernetes orchestration, and Linux systems administration. Why CoreWeave? About We work hard, have fun, and move fast! We are in an exciting stage of hyper-growth that you will not want to miss out on. We are not afraid of a little chaos, and we are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your CoreAct Like an OwnerEmpower EmployeesDeliver Best-in-Class Client ExperiencesAchieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take-off, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! We’re hiring across multiple levels. Typical cash compensation ranges from ~226,000 PLN to ~302,000 PLN gross per annum, with additional performance based bonus & equity that can increase total compensation up to ~430,000 PLN at senior levels. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results. What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Family-level Medical InsuranceFamily-level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition ReimbursementWork culture focused on innovative disruption Benefits may vary by location. Equal Opportunity CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Recruitment Agencies CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void. Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C.1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process. Updated privacy notice - UK and EU Job Applications When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing careers.eu@coreweave.com. 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