Summary
✨ AI‑Generated
Join a platform support engineering team responsible for keeping live services stable and resolving operational issues. You will gain hands-on experience with production systems, cloud infrastructure, monitoring, incident management, and application deployments while participating in a 24/7 support rotation. The role is designed to support technically curious junior engineers through training and mentorship, with opportunities to progress into DevOps, software development, systems administration, or infrastructure engineering.
Highlights
Strong entry-level opportunity with hands-on exposure to production systems, cloud infrastructure, monitoring, incident management, and deployments. Training and support are provided, with clear pathways into DevOps, software development, systems administration, and infrastructure engineering.
Description
Job Description
Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments.
Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn.
We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role
The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering.
The successful candidate will be accountable for:
Participating in a 24/7shift rotation role as part of the platform support engineering team Monitoring live services, ensuring platform stability Following incident management processes and providing on-call capability; identifying, troubleshootingand escalating issues in an appropriate manner Identifying environment and/or process improvements, gatheringrequirements and raising change requests Working closely with the wider Development, DevOpsand Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for bothexternal customers and internal stakeholders.
Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues.
The ideal candidate will possess the following qualifications/skills:
Degree in Computer Science, Information Technology or a related technical field, or equivalent professional experience.
Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills.
Familiarity with any programming or scripting languages and an ability to read and understand code Familiarity with monitoring and log aggregation tools.
Basic knowledge of networking concepts, such as protocols/ports,firewallrules and subnetting.
A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation.
Ability to work under pressure.
Good command of the English language, both verbal and written.
Team-oriented, with a willingness to collaborate and work towards shared goals.
Nice to have:
Previous technical experience through employment, internships, university work or personal projects.
Exposure to AWS cloud services (or similar) as well as troubleshooting experience, such as EC2, ELB, EKS, Lambda.
Exposureto Docker and/or Kubernetes.
Exposure to configuration management tools.
The successful candidate will receive:
Remuneration according to qualifications and experience13th SalaryMedical Insurance SchemeProvident FundAccess to MadBenefits appInhouse fitness room with classesModern working space at a central and convenient location of Limassol close to the highwayFriendly multinational environmentOpportunities for professional learning and growthBirthday Voucher and Birthday leaveWeekly Monday breakfastAccess to Wellapy platform
