Software Development Engineer II, Platform Operations

Description At Ring we build with AI first. That's not a tool choice, it's how we work: documentation, design, code, and daily operations all run through AI to deliver software at the fastest possible pace. The Platform Ops team builds the platforms that make this way of working possible across RBKS, and we run our own operations the same way. Our mission is operational excellence through AI. We own the platforms RBKS engineering ships through and relies on daily: the MCP platform connecting AI assistants and agents to internal tools at over 150K invocations a day, the device Emulator that 50+ service teams test against, the service knowledge platform behind the org's operational health view, and the AI observability layer tracking the org's AI workloads. Device onboarding runs through automation, incident tickets arrive with AI-assisted analysis, and repetitive work is where we point our automation next. We're looking for an SDE II who already works this way. You reach for AI first when documenting, designing, and coding, and you pair that with strong code review judgment — the ability to catch and correct what tooling or other developers get wrong. You want to own systems end to end, and you enjoy building automation that makes daily work easier for the engineers around you. Key job responsibilities Design, build, and operate backend services and platform components used by engineering teams across RBKS Build MCP servers and agent workflows that automate operational work and connect AI tooling to production systems Own large components end to end: design, implementation, testing, deployment, and production support Identify repetitive tasks and processes and build automation into your day-to-day work Prototype new technology, evaluate feasibility, and drive best practices and engineering excellence Participate in the team's on-call rotation and improve the systems behind recurring issues A day in the life We are a Day 1 team — we never settle for maintenance. Every day you'll build the tools and systems that make other Builders faster, using AI to automate what used to take entire teams. You'll ship production code most days and see it used by real teams the same week, working across our platform services, the MCP and agent layer, and the systems that keep RBKS services healthy. About The Team The Platform Ops team owns operational excellence, developer tooling, and AI-powered automation for RBKS. We build the systems that keep services healthy and make builders productive — from service health platforms and device emulation to AI agents that automate operational toil. Our mission is simple: every builder ships faster, every service runs better, and AI does the heavy lifting on everything that can be automated. We operate across Ring, Blink, Key, and Sidewalk — a connected ecosystem of physical and digital products serving millions of customers worldwide. We're based in Hawthorne, CA, and we run lean: real ownership and real room to grow. Basic Qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field Experience building internal tools, platforms, or infrastructure used by other engineers Preferred Qualifications 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Hands-on experience with LLMs, AI agents, or agentic workflows Experience building developer platforms, CI/CD systems, or monitoring infrastructure Experience with AWS services (Bedrock, SageMaker, or similar) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Hawthorne - 143,700.00 - 194,400.00 USD annually Company - Amazon.com Services LLC Job ID: A10517668