DevOps Engineer

About Us Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers). Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. About The Role As a Devops Engineer you will bridges the gap between software development and IT operations to automate, streamline, and speed up the process of building, testing, and deploying software. They focus on infrastructure, automation pipelines, and system reliability to ensure software reaches users quickly and runs without interruption. Our stack Languages: Java / Spring Boot, TypeScript / VueJSCloud Libraries: Netflix Eureka, Netflix Ribbon, Feign, Netflix ZuulDatabase: MySQL, Oracle, Mybatis, DruidCache: Redisson, ElastiCache, RedisMQ: Apache RocketMQTasking: Elastic JobServer: NettyLoadBalance & Proxy: NginxVirtualization: Docker, Kubernetes, RancherComputing & Storage: AWS EC2, VPC, AWS Lambda, EBS, S3Maintenance: AWS Opsworks, Salt, ChefCI/CD: Drone, AWS Codepipeline, JenkinsMonitoring: Grafana, Prometheus, AWS CloudwatchLogging: ELK, Rsyslog, Log4j2CDN: Cloudflare What You'll Be Doing Work with a team of DevOps and DBA professionalsImprove existing infrastructure and processes in the 6 countries we’re currently deployed in as well as streamlining processes deploy to new countries in the futureHolistically improve all aspects of our DevOps infrastructure including: reducing costs; streamlining environment provisioning; lowering response times and incorporating the latest techniques and technologiesMonitor and maintain the existing cloud infrastructure via autoscaling, automated alerts, and OpsWork and Grafana dashboardsTake ownership and responsibility for our cloud operation activitiesLiaise with external security agencies for annual audits as well as perform our own internal security sweepsAid in reconfiguring existing architecture to allow for rapid deployments to new countriesMentoring less experienced team members What You'll Bring 6+ years DevOps experienceExperience independently leading the planning and deployment of a projectExperienced with cloud platforms, especially AWS (EC2, EKS, S3, IAM, RDS), including solid knowledge of how to utilise cloud resources to fulfil the demand from other teams and productionA sound understanding of modern Micro Services and Service Mesh concepts (preferably Kuma)Experience with observability stack (LGTM - Loki, Grafana, Tempo, Mimir/Prometheus)Solid knowledge of Infrastructure as Code (Terraform or similar)Experience with containerization (Docker) and orchestrationFamiliarity with monitoring, logging, and alerting best practicesExperience managing Kubernetes, including CI / CD with KubernetesSolid networking knowledge, especially the TCP / IP stack and HTTP protocolA strong understanding of cache, including CDN, HTTP cache, Redis / Memcached What’s In It For You Pleased is a remote first company in pursuit of sustainabilityA competitive salary + individual performance based bonuses every quarter28 days paid annual leaveOur core working hours are 10am-3pm in your local time zone with flexibility outside of thisReferral bonuses & flash bonusesTop of the line equipmentAnnual company retreats to provide great internal networking opportunities Interview process Remote video screening with our Talent Acquisition Team Online assignmentRemote video interview with Team Members (60 Mins)Final discussion with the hiring manager (60 mins) If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.