Dynamics 365 Application Engineer

You will join the Marketing & Distribution Services (MDS) team and become part of an Agile/DevOps team of IT professionals who deliver high value technology solution. In this role, you will support and continuously improve Robeco’s Microsoft Dynamics 365 platform, a business-critical application that enables key processes across Marketing, Sales, and Client Services. The platform plays a central role in managing client relationships and communications, supporting sales and marketing initiatives, and facilitating client onboarding and servicing activities throughout the client lifecycle. The financial sector continues to evolve rapidly, driven by increasing regulation, higher expectations around transparency and growing demand for digital-first services. Working closely with business stakeholders, you will help ensure that Dynamics 365 remains stable, secure, user-friendly and aligned with business needs. What you will do As a Dynamics 365 Application Engineer, you will act as the bridge between business users and technology. Your primary focus is supporting, configuring, maintaining and improving the Dynamics 365 platform rather than developing custom software. Provide functional and technical support for Microsoft Dynamics 365 users.Investigate and resolve incidents, service requests and platform issues.Configure and maintain Dynamics 365 entities, forms, views, dashboards, business rules, security roles and workflows.Support and optimize business processes within Dynamics 365.Work closely with business stakeholders to understand requirements and translate them into platform improvements.Configure and maintain Power Platform solutions, including Power Automate and Power Apps.Coordinate and support testing activities, including regression testing and user acceptance testing.Monitor platform health, identify recurring issues and drive continuous improvements.Manage application releases and support deployments to production environments.Maintain documentation, knowledge articles and operational procedures.Collaborate with internal teams, external suppliers and business stakeholders in an Agile way of working.Actively contribute to improving support processes, user experience and platform stability.Support adoption of new Microsoft Dynamics and Power Platform capabilities, including AI-powered features. What you bring You are customer-focused, service-minded, analytical and solution-oriented. You enjoy helping users, solving problems and continuously improving business processes. You communicate clearly, manage stakeholder expectations effectively and feel comfortable working in an international environment. BSc or MSc in Information Technology, Business Information Management, Software Engineering or a related field.Strong knowledge of Dynamics 365 configuration and administration.Several years of hands-on experience with Microsoft Dynamics 365Experience with Power Platform, including Power Automate and Power Apps.Experience with supporting business-critical applications in a professional environment including incident management, problem management and root cause analysis.Understanding of CRM processes within Sales, Marketing and Client Service domains.Experience with testing, release management and change management.Familiarity with Azure DevOps or comparable work management tooling.Good command of both Dutch and English, written and spoken.Available at least 32 hours per week with 60% on-site presence. What We Offer A modern Microsoft technology landscape and meaningful work with direct impact on business users and clients.A healthy work–life balance, supported by 34 vacation days and hybrid working arrangements.A modern, spacious office directly opposite Rotterdam Central Station, making sustainable commuting easy and including a 1st‑class NS train subscription.A collaborative, diverse and inclusive work environment where innovation is encouraged and your voice genuinely matters.Attractive development opportunities, enabling you to grow professionally while contributing to Robeco’s long‑term ambitions.An informal, energetic, and highly motivated team that values trust, collaboration, and shared success.Competitive remuneration that is attractive and closely aligned with performance. Research shows that female candidates only apply if they meet 100% of the requirements, while male candidates already do so at 60%. Are you hesitant about whether you meet all requirements? Please do apply, we’re looking forward to hearing from you. Diversity and Inclusion At Robeco, we want to grow every day: as a company and as an employer. To do better, we listen to and learn from society, our clients and, first and foremost, our colleagues. We treasure the diversity of our people and the range of perspectives and thinking they bring. Just as we diversify within our investment strategies to be more successful, we know these differences within our own company make us more innovative, flexible and resilient: for ourselves and all our stakeholders. Together, we aim for a culture of connection and create a workplace where colleagues feel safe, included, valued and empowered to be their best, regardless of the way they look, where they come from or who they love. Because when we all thrive, so can Robeco. About Robeco Robeco is an international pure-play asset manager founded in 1929 in the Netherlands. We help clients achieve their financial and sustainability goals by providing superior investment returns and solutions, with a strong focus on sustainable investing, quantitative strategies, fundamental equity and fixed income investments. With over EUR 337 billion in client assets (as of June 2025), we serve a broad client base - from institutional to private investors - across Europe, Asia-Pacific and the Americas. Headquartered in Rotterdam with 16 offices worldwide, we combine an entrepreneurial spirit with collaborative, international mindset. We are actively growing our global market presence and continue to integrate technologies like generative AI and machine learning in our investment processes. These efforts are supported by a strong commitment to operational excellence and to talent development in an inclusive and equitable workplace. Discover more at www.robeco.com