Engineering Manager - Site Reliability & Observability

Your ImpactWe are looking for an Engineering Manager to lead an SRE team dedicated to platform reliability and observability within Platform Engineering. Your mission will be to grow and lead a team of Site Reliability Engineers, ensuring Doctolib's platform remains reliable, scalable, and resilient at a European scale across infrastructure, observability, and cross-cutting reliability initiatives. Your team drives reliability standards across 170+ applications, contributing directly to supporting 520,000 health professionals and 90 million patients in their daily healthcare journey. Working in the tech team at Doctolib means combining people leadership with technical depth, taking ownership of critical systems, and partnering closely with product and engineering teams to enable fast, safe delivery. What you'll doYour responsibilities include but are not limited to: People Leadership Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progressionCreate a culture of operational excellence, continuous improvement, and psychological safety within the teamConduct regular 1:1s, performance reviews, and career development conversationsRecruit, onboard, and retain top SRE talent aligned with Doctolib's mission and valuesTechnical Strategy Define and evolve the reliability and observability strategy across the platform, covering infrastructure automation, logging, metrics, tracing, and alertingDrive prioritization and roadmap planning for large-scale reliability initiatives, including SLOs, error budgets, and alerting standards across multiple product teamsOwn the evolution of critical transversal services (e.g. secrets management, infrastructure as code tooling) that support secure, scalable infrastructure management across the organizationAdvocate for and allocate resources toward reducing technical debt and improving developer experienceOperational Excellence Own the team's on-call experience and contribute to incident response processes, ensuring sustainable practices and continuous improvementLead postmortem reviews and drive systemic improvements to prevent recurring issuesEnsure high availability and reliability of the services your team ownsCross-functional Collaboration Work closely with Product Managers, Engineering Managers, and architects to align reliability and observability capabilities with product and platform needsRepresent your team in engineering leadership forums, architectural reviews, and strategic planning sessionsFoster strong partnerships with software engineering teams to embed reliability practices early in the development lifecycleWho you areBefore you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: Have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (AWS, GCP, and/or Kubernetes-based)Have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams)Have a strong understanding of observability tooling and architecture (e.g. OpenTelemetry, Prometheus, Datadog, Elasticsearch)Have experience with infrastructure as code (Terraform) and secrets management systemsHave a proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisionsAre fluent in EnglishIt would be fantastic if you: Have experience scaling SRE or platform teams in fast-growing, high-traffic environmentsHave hands-on experience with backend programming languages (e.g. Go, Python, Ruby)Have experience driving cultural and technical transformationsAppreciate working in regulated environments (healthcare, fintech, or similar); at Doctolib, data privacy and compliance are part of every engineering decisionLife at Doctolib TechOur solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here.Want to learn more about our tech culture and environment? Visit the Doctolib Tech site. What we offerA Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)Work from abroad for up to 10 days per year thanks to our flexibility days policyCompany health insurance with great supplementary benefits through our partner AllianzCompany pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period)ParentCare Program: Enjoy full salary coverage (100%) during your first month of birth leave, and 75% during the second, covered by DoctolibEnrollment in Doctolib's long-term employee value sharing plan called DoctoGrowthFree mental health and coaching services through our partner Moka.careSubsidized sports membership through our partner Urban Sports ClubA flexible workplace policy offering both hybrid and office-based modeAlongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefitFor caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological supportRelocation support in case of international mobilityAccess to the best AI tools for coding, development and dedicated trainingOur interview processRecruiter InterviewTechnical SRE Interview (System Design & Architecture)Behavioral Interview (Leadership & People Management)Engineering Management case study (team scenarios, prioritization, and conflict resolution)Manager interview with Senior Engineering LeadershipAt least one reference checkWe want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page. Job detailsPermanent positionTech stack: Kubernetes, Terraform, AWS / GCP, Prometheus, OpenTelemetry, Datadog, VaultFull-timeBerlin, GermanyHybrid work setup (up to 2 remote days per week)Start date: as soon as possibleWe welcome everyoneAt Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability.To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.Join us in building the healthcare we all dream of!Your data privacyAll information provided is processed by Doctolib for application management. For data processing details, click here: Germany l France l Italy l Netherlands. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.