Ecommerce Coordinator

Company Description: Nest Designs & Petite Revery specialize in high-quality, sustainable baby and kids’ clothing and sleepwear made from organic cotton and bamboo. Based in Richmond, BC, our brands are committed to creating premium, eco-friendly products that families love. We are looking for a passionate and detail-oriented Ecommerce Coordinator to support the day-to-day execution of our ecommerce business, helping ensure our websites are accurate, current and optimized. Working closely with the Ecommerce Lead and cross-functional teams, this role supports website merchandising, product and campaign launches, email execution, site QA, reporting and ongoing ecommerce improvements. This is a hands-on role ideal for someone who is highly organized, detail-oriented and eager to grow their ecommerce expertise. Responsibilities: Website, CMS & Merchandising Manage day-to-day website content updates within our headless CMS (Prismic), including homepage, landing pages, navigation and modular content blocksExecute ecommerce merchandising updates, including collections, product sequencing, navigation and promotional contentCoordinate product/catalog information in Shopify with frontend content in Prismic to ensure a consistent customer experienceBuild and update campaign and product landing pages based on approved briefsMaintain site content and regularly identify outdated, inaccurate or inconsistent informationSupport implementation of approved ecommerce improvements and optimization initiatives Product & Launch Execution Create and maintain product listings in Shopify, including descriptions, variants, pricing, tags and collectionsEnsure product pages are complete and meet brand standards for copy, imagery, product information and merchandisingCoordinate ecommerce requirements for product launches and campaignsEnsure product data, imagery, copy, pricing and other required assets are complete ahead of launchComplete pre-launch and post-launch QA to ensure products and campaigns are functioning and displaying correctlySupport promotional setup, including discounts, collections, landing pages and other onsite requirements Email & Lifecycle Execution Support Ecommerce lead in building and scheduling email campaigns in Klaviyo based on approved briefs and the marketing calendarSupport implementation and updates to lifecycle flows and automated customer journeysCoordinate required creative, copy and product assets ahead of campaign deadlinesQA email content, links, segmentation, timing and rendering prior to deploymentMaintain strong attention to accuracy and consistency across ecommerce and email campaigns Site QA & Technical Coordination Conduct regular website QA across desktop and mobile to identify errors, inconsistencies and customer experience issues. Proactive in identifying errors and initiating fixes.Test new features, templates, landing pages and site enhancements before releaseDocument bugs and technical issues clearly and create development tickets where requiredSupport the Ecommerce Lead in coordinating with external development partnersTrack assigned development tasks and flag delays, blockers or outstanding requirementsQA completed development work against approved requirementsMonitor key site functionality following launches, promotions and releasesTroubleshoot basic ecommerce issues and escalate more complex technical issues appropriately Reporting & Data Support Pull and prepare recurring ecommerce performance reports using Shopify, GA4 and other reporting toolsSupport the maintenance and accuracy of ecommerce dashboards and reportingMonitor key metrics including revenue, conversion rate, AOV, traffic and product performanceFlag significant anomalies, site issues or unexpected performance changesSupport ad hoc reporting and analysis requested by the Ecommerce Lead or Ecommerce ManagerMaintain accurate reporting files and documentationWork confidently in spreadsheets using functions such as pivot tables, lookups and queries SEO, AEO & Content Implementation Work with internal teams and external partners to implement approved SEO and AEO recommendationsMaintain metadata, alt text, headings, internal links and other onsite content according to provided guidelinesSupport updates to product, collection and landing-page content to improve search visibility and customer experienceAssist with structured content and other technical/content requirements as directed by our SEO/AEO and development partnersQA implemented recommendations to ensure they appear correctly on site CRO & Continuous Improvement Support the execution and QA of conversion rate optimization initiatives and A/B testsHelp maintain documentation of tests, site changes and resultsIdentify and flag opportunities to improve the customer experience, merchandising or internal ecommerce workflowsSupport implementation of approved cross-sells, bundles, merchandising improvements and other conversion initiativesStay current on Shopify, ecommerce tools and emerging ecommerce best practices Cross-Functional & External Partner Coordination Work closely with Marketing, Creative & Design, Inventory and other internal teams to gather information and assets required for ecommerce executionPrepare briefs, tickets, assets and documentation for external development and ecommerce partnersTrack assigned deliverables and timelines and proactively flag missing inputs or potential delaysMaintain organized ecommerce project documentation, files and processesSupport the Ecommerce Lead with coordination and follow-through across ecommerce projects Required Qualifications: 1–3 years of experience in ecommerce, digital merchandising, website operations or a related roleHands-on experience working with Shopify, including products, collections and general site administrationExperience working with a CMS such as Prismic, Contentful, Sanity, Storyblok or similar is an assetExperience with Klaviyo or another email marketing platformStrong attention to detail and a demonstrated ability to catch errors before they reach customersHighly organized and comfortable managing multiple tasks, deadlines and launches simultaneouslyComfortable working with ecommerce data, spreadsheets and reportingWorking knowledge of Excel or Google Sheets, including pivot tables and lookup functionsStrong written and verbal communication skillsComfortable learning and working across multiple interconnected ecommerce systemsProactive and able to take ownership of assigned work without requiring constant follow-upStrong problem-solving skills and comfortable escalating issues when appropriateAble to work collaboratively across multiple departments and with external partners Preferred Qualifications: Experience working within a headless ecommerce environmentExperience with Prismic or another modern CMSExperience with GA4 or ecommerce analytics platformsFamiliarity with Klaviyo lifecycle flows and segmentationUnderstanding of basic SEO and AEO principlesBasic HTML/CSS literacyExperience with project management or development-ticketing toolsExperience in apparel, baby/kids, lifestyle or another product-based ecommerce business What Success Looks Like: Within this role, success means- Website content, products, pricing and merchandising are consistently accurate and currentProduct launches and campaigns go live on time and with minimal errorsEcommerce tasks are completed reliably without requiring repeated follow-upWebsite and customer experience issues are identified, documented and escalated quicklyDevelopment work and site enhancements are thoroughly QA'd before and after releaseEmail campaigns are built accurately and deployed on scheduleRecurring reporting is prepared accurately and on timeInternal teams and external partners have the information and assets they need to execute efficientlyDay-to-day ecommerce execution becomes increasingly organized, documented and repeatableYou progressively take ownership of more complex ecommerce execution as your knowledge and capabilities grow Key Competencies: Organization & Project Management: Exceptional ability to manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy and efficiency.Communication: Strong written and verbal communication skills, with the ability to build effective relationships and collaborate with internal stakeholders, external partners, vendors, and agencies.Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities, and able to adjust plans as business needs evolve.Agility: Demonstrates flexibility and a growth mindset, adapting quickly to changing business priorities and supporting the evolving needs of a rapidly growing retail business.Attention to Detail: Meticulous and quality-focused approach to campaign execution, event coordination, content management, and marketing operations.Collaboration: Proven ability to work cross-functionally with Retail, Wholesales, E-commerce, Product, Creative, Customer Experience, and external partners to deliver successful marketing initiatives.Problem Solving: Proactive in identifying challenges, proposing practical solutions, and driving issues through to resolution.Accountability & Ownership: Takes ownership of projects and responsibilities, follows through on commitments, and consistently delivers results with minimal supervision.Time Management: Effectively prioritizes competing demands, manages workload independently, and ensures projects are completed on schedule.Execution Excellence: Highly action-oriented with a strong focus on delivering marketing campaigns, events, and operational initiatives efficiently and to a high standard. Perks and Benefits: Hybrid work modeCasual dress codeDental careExtended health carePaid time offOn-site parkingFlexible schedule Pay Range: CAD 55,000 to CAD 60,000 annually depending on skills and experience We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.