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Senior Cloud Support Engineer

Aptino — Canada · Posted ~4 hours ago

Senior

Skills

Azure AWS GCP cloud support SRE Kubernetes incident management troubleshooting Dynatrace Zabbix

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Summary ✨ AI‑Generated

An experienced cloud support engineer is required to provide advanced production support for enterprise cloud platforms. Responsibilities include incident response, monitoring, troubleshooting, and maintaining reliable systems.

Highlights

Senior production support role working with major cloud platforms, monitoring tools, and enterprise applications.

Description

🤝 Interview: F2F Required We are looking for an experienced Senior Cloud Support Engineer to provide L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS, and GCP. 🔑 Must-Have Skills 5+ years of experience in Cloud Support / Production Support / SREStrong experience with Azure, AWS and/or GCPHands-on experience with Dynatrace, Zabbix, Azure Monitor & Log AnalyticsStrong Kubernetes & containerized application support experienceExperience with Incident Management, Major Incident Response, Problem Management & RCAStrong troubleshooting of APIs, distributed systems and cloud applicationsExperience in 24x7 production support and SLA-driven environmentsExperience with ServiceNow, Jira, Confluence and operational runbooksStrong ability to analyze logs, metrics, alerts and dashboards⭐ Good to Have SQL, MySQL & PostgreSQLLinux administration/troubleshootingLDAP & access managementSplunk / other observability toolsRelease, change and deployment supportSaaS / enterprise application support experience📌 Key Responsibilities Monitor cloud infrastructure and applications using observability toolsResolve complex L2/L3 production incidentsTroubleshoot Kubernetes, applications, APIs and databasesPerform root cause analysis and drive corrective actionsCoordinate major incident communications and service restorationCreate and maintain SOPs, runbooks and knowledge articlesCollaborate with Cloud, Infrastructure, Development and Product teams