Technical Product Owner : Sales, Marketing and Operations

At Fora, we're reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces— we're shaping the future of work. At Fora, our technology is at the heart of how we deliver exceptional workspace experiences — and nowhere is that more critical than across our Salesforce and commercial ecosystem. We're looking for a Technical Product Owner to take ownership of this landscape — leading strategy, optimisation and innovation across Salesforce and a suite of integrated platforms that power our commercial teams. This is a high-impact, leadership role where you'll combine platform ownership, team leadership, and technical delivery, shaping how our systems evolve to support growth, performance and customer experience. Please note this is 4 days in the office and 1 WFA What you'll be doing Platform ownership & strategy Own the Salesforce roadmap for sales and commercial operations, aligning it with business priorities and growth plansDrive innovation across the platform, identifying opportunities to improve efficiency, visibility and performanceLead the evolution of the wider ecosystem — ensuring all core platforms work seamlessly together Team leadership Lead, mentor and develop a team of Salesforce admins, developers and Nexudus specialistsFoster a culture of continuous improvement, accountability and technical excellenceAct as the escalation point for complex platform or technical issues Ecosystem & integrations Oversee the configuration, development and integration of Salesforce with key systems, including: Pardot (marketing automation)CPQ (quote-to-cash)DocuSign (digital agreements)SAP (ERP and financial data)JustOn (billing)Nexudus (workspace management)Freshservice (ITSM / service desk) Ensure reliable, scalable integrations across all platforms Innovation & AI Champion automation and AI-driven solutions to streamline workflows and elevate the user experienceExplore and implement emerging technologies to enhance sales performance and customer engagement Stakeholder engagement Build strong, trusted relationships with Sales and Commercial leadershipTranslate business needs into clear, scalable technical solutionsWork cross-functionally with Product, Marketing, Finance and IT to prioritise and deliver impact Governance, performance & insight Ensure strong data governance, platform security and complianceMonitor platform performance, adoption and ROI, providing insights to senior leadershipOwn technical and training documentation across the platformManage relationships with external vendors and delivery partners Why Fora? This is a rare opportunity to own and shape a critical platform ecosystem at the heart of a fast-growing, design-led workspace business. You'll work at the intersection of technology, commercial strategy and customer experience, with the autonomy to drive meaningful change and the visibility to see your impact across the organisation. Requirements We're looking for someone who combines deep Salesforce expertise with strong leadership and commercial awareness — someone who can operate confidently across both technical delivery and business strategy. Key experience Proven experience in a Salesforce Product Owner or similar role within a complex, multi-system environmentStrong knowledge of Salesforce Sales Cloud, Pardot, CPQ and DocuSignExperience integrating Salesforce with ERP systems (ideally SAP), workspace platforms (e.g. Nexudus) and ITSM tools (e.g. Freshservice)Track record of leading cross-functional teams and complex technical programmesStrong stakeholder management skills, with the ability to translate business needs into deliveryFamiliarity with automation tools, AI technologies and modern CRM innovationExperience in real estate or a flexible workspace environment is advantageous Technical capability Expertise in Salesforce architecture, data modelling and declarative developmentStrong hands-on capability with Flow, with working knowledge of Apex, SOQL and Lightning componentsExperience with Pardot campaign management and lead scoringStrong understanding of CPQ configuration and pricing rulesExperience working with REST/SOAP APIs and system integrationsAbility to leverage Salesforce reporting and dashboards to drive actionable insightStrong problem-solving mindset, with excellent attention to detail Qualifications Degree in Computer Science, Business Information Systems or equivalent experienceSalesforce certifications (e.g. Administrator, Platform App Builder, Sales Cloud Consultant) highly desirableAgile/Scrum experience or certification preferred Benefits At Fora, we believe work should enhance your life—not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. 💼 Work Your Way Core working hours with flexibility - because life doesn't run 9-5Two weeks ‘Work from Anywhere' - swap your desk for a beach, a mountain... anywhere that inspires you🌴 Time to Rest & Recharge 28 days' annual leave + bank holidaysYour birthday off - celebrate youBuy additional annual leave to create even more time for what matters💪 Wellbeing & Security 5% matched pension scheme - supporting your futureLife assurance for peace of mindDiscounted gym membership to keep you feeling your bestHealth cash plan - supporting day to day medical expensesMental wellbeing support - confidential in-person or online therapy sessions🚴 Smarter, Greener Commuting Cycle to Work SchemeSeason Ticket Loan to make your journey easier and more affordable☕ Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better2 x volunteer days / year