D365 Technical Support

Position - D365 Technical Support Location: Sydney or Melbourne (Hybrid) Employment Type: Permanent Experience: 10+ years Key Areas of Focus Development of D365 FO solution, support Reporting Solution, Develop SSRS reports Responsibilities Participate in design / development / test / support activities to deliver prioritized requestsHands on coding and delivering of assigned tasksAssist Technical lead in the management of Code, Dev Environments, Builds and DeploymentsEnsure prioritized work items are being developed and tested in accordance with the acceptance criteriaAct as a product / solution evangelist to build awareness and understanding of the platform Qualifications Solid technical background with understanding and hands-on experience in software development and D365 Finance and OperationsAbility to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery, and all stages of application lifecycleStrong problem solving and analytical skillsSkilled at working effectively with cross functional teams in a matrix organizationGood written and verbal communication skillsClear understanding of cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and Azure SQLWorking knowledge of Azure Dev Ops, code management techniques, deployment strategies, system upgrade managementExperience with working with vendors and external solution providers and ISVs.Agile/SCRUM project experienceCreate and implement automated, test scripts where applicableManagement of code branches and software deploymentsPlan, test and execute platform and software upgrades Critical Success Metrics % of development tasks delivered on time: ≥ 95% adherence to sprint commitments % of code passing peer review without rework: ≥ 90% first-pass approval rateBuild success rate across environments: ≥ 98% successful builds in Dev/Test/UATResolution of technical defects (Mean Time): ≤ 2 business days for P1/P2 issues% of incidents resolved within SLA: ≥ 95% complianceAdherence to project milestones: ≥ 98%% of reusable components across projects: ≥ 60% of custom libraries modularized