Onsite Support Engineer

Description D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Almaty. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals)Act as the primary onsite point of contact for end-user IT issuesTroubleshoot incidents and service requests via ticketing system (ServiceNow)Deliver prompt and professional user support (desk-side and remote)Document all activities and resolutions accurately in the ticketing systemSupport IT onboarding for new employees (equipment setup, user guidance)Maintain and contribute to knowledge base documentationSupport continuous service improvement initiatives Requirements Fluent English and Kazakh/Russian (written and spoken) Minimum 2+ years of experience in IT support / onsite support roleStrong troubleshooting skills in Windows environment and standard IT toolsExperience with ticketing systems (e.g., ServiceNow)Excellent communication and customer-oriented mindsetAbility to work independently in an onsite client environmentWell-organized, reliable, and detail-orientedExperience in regulated environments (e.g., GxP) is a plusAbility to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilitiesFriendly and international working environmentProfessional development opportunitiesReferral program (“Fishing for Friends”)Company-sponsored events Is IT in your DNA?