Senior DevOps Engineer

About Us Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet Canada's growing needs. Summary of Position This position will support new feature development across the enterprise suite of products. DevOps engineering is critical to building performant, next-generation of Teladoc Health products. The role requires a strong focus on automation and metrics, with the ability to build scalable, repeatable solutions using best in class technologies. Essential Duties and Responsibilities Design, build, and optimize cloud infrastructure: architect, provision, and operate cloud services including compute, storage, databases, and container orchestration (e.g. Kubernetes), using Infrastructure-as-Code (e.g. Terraform), deployment automation, security controls, and release governanceCollaborate with developers to design cloud applications for optimal scaling, including content caching, compute optimization, load balancer configuration, and related platform capabilitiesDefine a long‑term vision for DevSecOps practices that meet the requirements and needs of the commercial platform and application teamsDevelop and maintain CI/CD/CT pipelines: Build, own, and optimize automated pipelines for reliable deployments, integrating testing, security gates, and operational standardsCollaborate with Product, Software Development, and Quality Engineering teams to define, implement, and govern a state‑of‑the‑art Software Factory, reducing cycle time while improving quality and stabilityDefine and operationalize reliability engineering practices, including SLIs/SLOs, error budgets, incident response, post‑incident reviews, and continuous reliability improvementsDesign and own end‑to‑end observability, including metrics, logs, traces, alerting, and dashboards to enable proactive monitoring and rapid root‑cause analysisCollaborate with Operational, Development, and Architectural teams to ensure operational maturity across reliability, availability, scalability, performance, capacity, and securityProvide technical oversight and guidance to implementation teams, accounting for system inter-dependencies and audited regulatory compliance requirementsSupport production readiness: Transition proof-of-concept environments into production, implement disaster recovery strategies, and define operational standards for resilience and reliabilityMonitor and improve operations: Track DevOps metrics, monitor systems, and continuously enhance operational maturity and cost optimizationInfluence roadmaps and participate in planning and prioritization, coordinating work across multiple development teamsAdvocate DevOps practices and track DevOps maturity and KPIs across product teamsDrive cloud cost optimization and financial governance, balancing performance, reliability, scalability, and costDocument infrastructure, designs, processes, and standards, and enable development teams to self-serve and adopt best practicesCommunicate effectively with teams, share knowledge, and foster adoption of best practices across the organization Supervisory Responsibilities No Qualifications Expected for Position A bachelor’s degree in computer science, software engineering, or a related technical field — or equivalent experience that demonstrates the same depth.Experience configuring, managing, and troubleshooting systems of scale (cloud, virtualization, distributed networks, colocation)Experience building and maintaining production systems within the AWS ecosystem and familiarity interacting with the AWS APIsExperience in building and maintaining CI/CD/CT pipelinesExperience writing automation scripts using scripting languagesExperience leading initiatives utilizing Infrastructure as Code and configuration management on virtual environments with technologies such as: Kubernetes, Docker, Ansible, and/or TerraformFamiliarity with software development lifecycleExperience with version management and ticketing systems such as Git and JiraExperience in implementing DevSecOps practices throughout infrastructure and pipeline designExperience with compliance and regulatory standards and frameworks such as SOC 2 Type 2, ISO 27001, or HITRUST Hourly Rate Range $62.50 to $72.12/hour Position Type Net New Work Environment ☐ Office ☐ Remote ☒ Hybrid (Office & Remote) At Teladoc Health Canada we thrive on difference and individuality. Teladoc Health Canada is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com