Payments Associate

Job DescriptionShould be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries.Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others),Review and process all withdrawal requests as per Standard Operating ProcedureProactively monitor failed payments and reconcile the same before reprocessing or cancel.Ensure payments made to processing centres and e-wallets are sent successfully and within time framesCollaborate with internal operational teams & cross-functionally to understand and resolve payments related issues.Review & provide end to end resolution of all internal inquiries.Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.Monitor deposits and withdrawals functioning, report any technical issues.Contribute to continuous process improvement Entain Payments Associate | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Payments AssociateFull-timeAdvertising Department: Customer ServicesReferral Band: ♥Company DescriptionEntain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.Job DescriptionShould be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries.Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others),Review and process all withdrawal requests as per Standard Operating ProcedureProactively monitor failed payments and reconcile the same before reprocessing or cancel.Ensure payments made to processing centres and e-wallets are sent successfully and within time framesCollaborate with internal operational teams & cross-functionally to understand and resolve payments related issues.Review & provide end to end resolution of all internal inquiries.Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.Monitor deposits and withdrawals functioning, report any technical issues.Contribute to continuous process improvementQualificationsStrong customer focusProficient in use of Microsoft Office ToolsStrong problem solving and analytical skillsFluent in English (oral and writing) and interpersonal skillsCapacity to deal with conflictsAbility to adapt to changes & Flexible to work in ShiftsMust be a graduateAdditional InformationAt Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:Safe home pickup and home drop.A regular bonus and great pension.24 days annual leave.Extra paid leave, including wellbeing and development days.Life assurance and Income Protection.Private healthcare and wellbeing support.INR 3,000 per month Communication allowance.Up to INR 16,000 per year in Crèche expenses (children under 3).Equal Opportunities.If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.