Dynamics CE Support Developer

Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving. Responsibilities: Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 SolutionResponsible for completing internal acceptance testing of fixes and solutionsChange Request development as required, utilising development techniquesAble to provide estimates on workHandle Partner and Customer ticket efficientlyAble to follow support processesApplying knowledge to be able to follow documentation to replicate and progress the ticketEffective communication to the customer and internally with colleaguesEnsuring all support documentation is completed in line with support processesPrioritisation of work in line with set targetsWork to ensure SLAs are met in line with support agreementsEffective escalation of support tickets where SLAs may breach Skill and experience: Required Minimum 3 to 5 years of working experience as a developerProficient technical skills in programming languages (C#, JavaScript, Dataverse Web API, HTML)Proficient with Microsoft Dynamics solutions and ALM basicsExperience designing and customizing Microsoft Dynamics 365 applicationsProficient in development in Microsoft Dynamics 365Proficient with Azure DevOpsStrong diagnostic and problem-solving skillsSelf-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customersExcellent communication skills to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communicationCollaboration with team members and cross-functional teams to resolve complex issues and provide valuable customer feedbackEffective time management and prioritization skills to handle multiple customer inquiries and issues efficiently Desirable Microsoft Dynamics Dual Write experience is preferredProficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automateExperience PCF custom control developmentExperience with Azure integration services (Logic apps, functions)Experience with Power BIProficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests Education Bachelor's Degree in Computer Science What Annata Stands For Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.