Customer Support Engineer

About the Company Airbus Secure Land Communications GmbH provides mission- and business-critical communication and collaboration solutions for public safety, transportation and industry, utilities, and defense organizations. The company supports the modernization and security of Germany's critical communications infrastructure, including advanced TETRA technology and the transition toward broadband LTE and 5G solutions. About the Role Airbus Secure Land Communications GmbH is seeking a Customer Support Engineer – Agnet to join the IT Operations & Customer Service team. The role supports the successful delivery, operation, and maintenance of Agnet systems within a highly available and security-sensitive communications environment. You will provide second-level technical support, troubleshoot complex incidents, install and commission new systems, and perform ongoing maintenance and upgrades. You will work closely with customers, project teams, system engineering, and other technical departments in an agile environment following DevSecOps principles. A security clearance is required for this position or must be granted by the relevant authorities. Responsibilities Handle technical customer inquiries and resolve complex incidents within second-level support for Agnet systems. Analyze and troubleshoot technical problems systematically to identify root causes and effective solutions.Install and professionally commission new Agnet systems.Perform problem management activities and ensure effective resolution of recurring technical issues.Manage system changes and configurations to maintain stable and reliable operations.Perform regular system upgrades and maintenance activities.Monitor implemented Agnet systems and support their continued availability and performance.Collaborate closely with customers to understand technical requirements and resolve operational issues.Work with project teams during system implementation, deployment, and commissioning.Coordinate with System Engineering and other technical departments on complex technical issues.Support software deployment and system configuration activities.Maintain accurate technical documentation and operational records.Contribute to continuous improvement of support processes and system reliability.Work according to applicable security, quality, and operational requirements.Participate in an agile team environment following DevSecOps principles. Required Qualifications Completed vocational training or university degree in IT, telecommunications, mobile communications, or a comparable technical field.Solid knowledge of IP networking.Experience working with Linux operating systems.Strong analytical and systematic problem-solving skills.Ability to analyze complex technical issues and develop practical solutions.Strong teamwork and communication skills.Ability to work effectively with customers and cross-functional technical teams.Fluent German and English, both written and spoken.Willingness to work in a security-sensitive environment and obtain the required security clearance. Preferred Qualifications Experience with mobile communication technologies.Experience with virtualization technologies.Experience with software deployment.Knowledge of public safety organizations and authorities, particularly BOS environments.Experience with telecommunications or mission-critical communication systems.Experience with system installation, commissioning, upgrades, or technical support.Familiarity with DevSecOps or agile development environments.Experience with configuration and change management.Knowledge of TETRA, LTE, or 5G technologies. Key Skills Customer Support EngineeringAgnetSecond-Level SupportIT OperationsIP NetworkingLinuxTelecommunicationsMobile CommunicationsSoftware DeploymentVirtualizationSystem InstallationSystem CommissioningSystem UpgradesProblem ManagementChange ManagementConfiguration ManagementTechnical TroubleshootingDevSecOpsTETRALTE5GCritical InfrastructureNetwork SupportIncident Management Benefits Competitive compensation package including vacation pay, Christmas bonus, and profit sharing.30 days of annual vacation plus additional days off for special occasions.Flexible mobile working opportunities.Professional training and development opportunities.Company pension benefits.Employee stock options.Discounted car leasing.Public transportation subsidies.Corporate discounts with partner companies.Childcare support through cooperation partners.Preventive health services and other employee wellbeing benefits.Cafeteria or meal subsidy. Equal Opportunity Airbus Secure Land Communications GmbH is committed to equal opportunities and an inclusive working environment. Qualified applicants are considered fairly regardless of social or cultural background, age, gender, disability, sexual orientation, religious belief, or other legally protected characteristics. The company supports a diverse workplace where employees can contribute, develop, and work collaboratively.