Field Service Engineer

About Nearfield InstrumentsNearfield Instruments (NFI) is a fast-growing scale-up high-tech company. We design, develop, integrate, market and service advanced metrology machines. Our machines enables our customers - the world’s leading chipmakers – to increase the production yields, and thus, functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Founded in 2016, we bring together the most creative minds (approx. 430 employees) in science and technology and develop a one-of-a-kind, revolutionary high throughput Scanning Probe Microscopy system. We are currently located in Pyeongtaek, and in the coming year we plan to expand with two additional offices, including a new location in Dongtan. What you’re going to do?As a Field Service Engineer, you will be servicing our semiconductor metrology systems at the customer fab. You are responsible for periodic and preventive maintenance of our products and execute hardware (HW) and Software (SW) upgrades. You solve potential problems that occur during wafer operations. You also improve procedures, do administrative updates in the issue database, and suggest improvement proposals to increase the serviceability and reliability of NFI products.Besides working to improve our systems you are our eyes and ears in the customer fabs for customer feedback about Nearfield and competition. The work will include:• Troubleshoot on NFI products in case of problems.• Collect logging and diagnostics data, analyse and discuss it with the support team and conduct root-cause analysis• Execute and /or implement solution for problems during service or upgrade.• Execute tests on (sub)system level and document progress of service and test plans.• Solve and/or report problems during service and come with improvement proposals.• Replace spare parts and / or upgrade spare parts using procedures and tools.• Create test and calibration procedures for (sub)systems of NFI products.• When required, order spare parts and tools from NFI headquarters.• Inspection and registration of delivered spare parts and consumables.• Prepare facilities, tools, procedures and system for service and upgrade.• Maintain the toolbox which includes inspect and cleaning tools and in case broken, replacing these tools