Service Manager

About Nearfield InstrumentsNearfield Instruments (NFI) is a fast-growing high-tech scale-up. We design, develop, integrate, market, and service advanced metrology systems. Our solutions enable the world’s leading semiconductor manufacturers to improve production yields and enhance the functionality of their microchips, supporting smaller and more powerful consumer technologies.We bring together highly creative minds in science and engineering to develop a unique, high-throughput Scanning Probe Microscopy solution. With a strong and expanding presence in South Korea, including Pyeongtaek and additional locations such as Dongtan, we are continuously strengthening our regional footprint to better support our customers and operations.The RoleAs Service Manager South Korea, you will lead and scale our local service operations, ensuring world-class support to our customers. You will be responsible for building a strong service organization, driving operational excellence, and maintaining high system performance in the field.In this role you work closely with global Service, Engineering, and Operations teams. You will play a critical role in strengthening customer relationships and supporting business growth in one of our most strategic markets.Key ResponsibilitiesLead, coach, and expand the South Korea service team (Field Service Engineers and support staff)Act as the primary escalation point for complex technical and customer issuesEnsure high system uptime and customer satisfaction through proactive service managementDevelop and implement service processes, KPIs, and continuous improvement initiativesCoordinate installations, maintenance, and upgrades of advanced metrology systemsCollaborate closely with global teams to ensure alignment on service strategy and executionBuild and maintain strong relationships with key customers and stakeholdersDrive optimization of spare parts pricing and logisticsEngage in strategic discussions with customers on service contractsSupport the Country Manager in scaling local operations and service capabilities