Unified Communications Engineer

If you’re a UC / Voice Engineer who knows Microsoft Teams Calling, Cisco UC or SIP environments and wants more ownership of your solutions, this is an opportunity worth exploring. Our client is a leading South Australian ICT managed services provider and Telstra Platinum Partner, supporting government and enterprise customers across Australia. With 50+ staff and continued growth, they’re looking for an experienced Unified Communications Engineer to join their Adelaide team and take a key role in designing and delivering modern voice and collaboration solutions. What’s in it for you? This isn’t purely a BAU support role. You’ll get exposure across the full solution lifecycle – from solution design and pre-sales through to implementation, migration and complex troubleshooting – working with a mix of established enterprise technology and modern cloud-based UC platforms. You’ll Have The Opportunity To Take ownership of technically interesting UC projectsWork across Microsoft Teams Calling, Cisco Webex Calling, SIP and SBC technologiesDeliver solutions for enterprise and government environmentsWork closely with experienced engineers, architects and pre-sales specialistsBuild deeper capability across cloud voice, networking and contact centre technologiesJoin an established Adelaide technology business that is continuing to grow What you’ll be doing You’ll design, deploy and support UC and telephony solutions, including: Microsoft Teams Calling, including Direct Routing and Operator ConnectCisco Webex Calling and broader Cisco UC environmentsSIP trunking, SBCs, dial plans and call routingTelstra carriage and third-party integrationsCloud voice migrations from legacy PBX environmentsL2/L3 troubleshooting across voice and call-quality issuesTechnical designs, low-level designs and as-built documentation You’ll also work alongside the pre-sales team, contributing technical expertise to solution design, customer conversations and presentations. What we’re looking for You’ll ideally have 4+ years of experience in UC, voice or collaboration engineering within an MSP, telco or enterprise environment. Strong experience in Microsoft Teams Calling and/or Cisco UC will be highly regarded, along with: SIP, RTP, QoS and codecsSBCs such as AudioCodes or RibbonVoice-related networking including VLANs, QoS and firewall traversalTroubleshooting complex voice and call-quality issuesStrong customer-facing and communication skills Experience with Genesys, Five9, Telstra TIPT or Telstra carriage services would be a bonus, as would Microsoft Teams Voice or Cisco Collaboration certifications. Australian Citizenship is preferred due to the nature of some government customer engagements.