Summary
✨ AI‑Generated
An experienced Linux support engineering role focused on diagnosing complex application issues, analyzing systems, and restoring critical production services.
Highlights
Technical escalation role solving complex production issues and working with engineering teams on critical enterprise systems.
Description
Linux Application Support Engineer
L3 Production Support | Mission-Critical Enterprise Platform
Hybrid
$120-130K+ base salary
Some support jobs close tickets.
This one solves the problems everyone else escalates.
We're looking for an experienced Linux engineer who enjoys digging into complex production issues, identifying root causes, and restoring critical systems.
You'll become the technical escalation point for enterprise customers, working alongside engineering to troubleshoot a sophisticated, mission-critical communications platform used in demanding production environments.
If you're someone who likes investigating logs, tracing issues through Linux, networking, databases, and applications until you find the answer, you'll feel right at home here.
What You'll Be Doing
Troubleshoot complex L3 production issues on Linux-based enterprise applications.Investigate application, Linux, networking, and configuration issues to determine root cause.Analyze logs, traces, and production data to resolve customer incidents.Partner with software engineers on product defects, fixes, and enhancements.Execute deployments, upgrades, and maintenance activities.Support highly available production environments where uptime matters.Work directly with enterprise customers during technical escalations.What We're Looking For
Strong Linux administration and command-line troubleshooting experience.Experience supporting enterprise applications in production environments.L3 application or production support experience.Strong root cause analysis and troubleshooting skills.Experience working with logs, monitoring tools, SQL, APIs, or scripting.Comfortable working with engineering teams to resolve complex technical issues.Nice to Have
Bash or Python scriptingSQLNetworking fundamentals (TCP/IP, DNS, routing)SIP, VoIP, or real-time communications experienceWhy This Role?
You'll be joining a highly technical team that values curiosity and problem-solving over simply following runbooks.
This is an opportunity to work on a platform where your troubleshooting skills directly impact customers running mission-critical operations.
If you're the person people call when no one else can figure it out, we'd love to talk.
