Head of Software Engineering

All the details We're transforming M&S into a digital-first business, and technology is central to how we serve millions of customers every day. As Head of Software Engineering for our Personalisation and Post-Purchase domain, you'll lead the teams building experiences that make shopping with M&S feel more relevant, helpful and seamless. From personalised search and AI-powered recommendations to customer support journeys and chat experiences, you'll help shape products used by millions. Leading a team of Engineering Managers and engineers, you'll work closely with Product, Data Science and AI teams to turn ideas into reliable, scalable solutions that deliver real value for customers. What You'll Do Lead and develop Engineering Managers across multiple product teams.Create an environment where engineers can do their best work.Partner with Product, Data Science and Delivery teams to turn business goals into great products.Help shape the technical direction of the domain and support long-term technology decisions.Improve the speed, quality and reliability of software delivery.Drive the use of AI and automation to help teams work more effectively.Support hiring, retention and career development across your organisation.Champion modern engineering practices, experimentation and continuous improvement. Who You Are An experienced engineering leader who has managed multiple teams through managers.A former hands-on software engineer with a strong technical background.Comfortable working across a range of technologies, architectures and cloud platforms.Experienced building and scaling high-performing engineering teams.Passionate about software quality, reliability and customer outcomes.A strong communicator who can work effectively with both technical and non-technical stakeholders.Someone who empowers teams, removes obstacles and creates clarity. Our Tech Stack React, Next.js and TypeScriptJava and KotlinPythonSwiftGraphQLAzure What’s In It For You Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probationCompetitive holiday allowance with the option to buy moreDiscretionary bonus schemes linked to your performance and oursStrong pension and life assurance to help plan for the futureTailored induction and training to support your development from day oneExclusive perks and savings through our M&S Choices portalMarket-leading family policies, including parental, adoption and neonatal leave24/7 wellbeing support, including virtual GP access and mental health servicesOne paid volunteer day a year to support a cause that matters to you Everyone’s Welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.