Summary
✨ AI‑Generated
An experienced developer is needed to enhance enterprise service management capabilities through AI-powered solutions, automation, and intelligent support experiences. The role involves designing scalable implementations, improving digital workflows, and collaborating with stakeholders to establish reliable AI practices.
Highlights
Opportunity to lead AI adoption initiatives, optimize enterprise workflows, and collaborate with technical and business teams on innovative automation solutions.
Description
We are looking for an experienced professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform.
In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization.
You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support long-term innovation.
Your tasks
Review the current ServiceNow AI setup and identify areas for improvementDefine AI priorities, roadmap, and practical use cases together with business and platform stakeholdersConfigure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilitiesBuild and enhance AI-driven solutions, custom skills, chatbots, and workflow automationsEnsure security, compliance, testing, and quality of AI implementationsCollaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth
Requirements
Minimum 5 years of hands-on experience in ServiceNow development, including extensive work in enterprise environmentsStrong background in Virtual Agent, conversational experiences, and AI-driven automationAdvanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflowsDeep understanding of ITSM processes and ServiceNow best practicesHands-on expertise with ServiceNow AI, Now Assist, and generative AI solutionsServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantageExcellent English skills, enabling seamless collaboration in an international environment
Job no.
JOB-TGXT4
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence.
We are committed to equal and fair treatment of all, regardless of legally protected characteristics.
At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
Great Place to WorkSolid financial situationContracts with the biggest brandsCentre of internal trainingsMany experts you can learn fromOpen and accessible management teamProfit sharingPassion Sponsorship programRegular integration events and tripsComfortable and well-equipped officesMySii appMedical care
