Senior Manager, Platform Engineering

Senior Manager, Platform Engineering Toronto, ON (Hybrid) Reports to: Director, Enterprise Architecture About this Role Rates.ca is scaling a multi-platform, regulated digital ecosystem across insurance, money, and content. As engineering scale increases, platform quality becomes the multiplier for delivery speed, reliability, and security. The Senior Manager, Platform & Cloud Engineering will: Make the right path the easy path for software engineersReduce cognitive load and operational friction for product teamsStandardize cloud, CI/CD, and infrastructure foundationsEnsure platforms are secure, reliable, cost-efficient, and AI-readyEnable scale without reorgs or platform sprawl What You Will Lead Platform EngineersShared delivery foundations used by all product teamsCloud standards across AWS (serverless + managed services) and legacy workloads on Akamai/LinodeCI/CD, IaC, observability, and runtime guardrailsOwn Cloudflare as a first-class platform for CDN, edge delivery, workers, DNS, SSL/TLS, traffic routing policies, WAF, bot management, rate limiting, DDoS protection, and traffic anomaly mitigationPlatform evolution in partnership with Software Engineering, Security, and Ops Core Responsibilities Platform-as-a-Product Leadership Treat internal platforms as products with clear consumers, roadmaps, and success metricsDefine and evolve standard paths for:CI/CDInfrastructure-as-CodeLogging, monitoring, and alertingRuntime configuration and secretsReduce developer friction by eliminating bespoke setups and manual processes Cloud & Infrastructure Engineering Own cloud architecture and standards across AWS, including serverless and managed servicesDrive modernization away from tightly coupled or manually operated infrastructureEnsure infrastructure is scalable, resilient, and cost-aware by defaultPartner with Security to embed compliance and guardrails at the platform level Reliability, Cost & Operational Enablement Reduce platform-caused incidents through standardization and automationEmbed FinOps principles into platform design (cost visibility, right-sizing, usage controls)Ensure platforms support operational excellence without burdening delivery teamsCollaboration with Engineering Operations on incident prevention and recovery readiness AI-Augmented Platform Engineering Platform Engineering at Rates.ca is AI-enabled by design. You are expected to: Enable enterprise-approved AI tooling as part of the developer platform:AI-assisted CI/CD diagnosticsTest generation and pipeline explanationInfrastructure drift and anomaly analysisUse AI to:Reduce operational toilImprove signal-to-noise in alerts and logsAccelerate root-cause analysisEnsure AI capabilities are:Governed (identity, access, auditability)Secure (no data leakage)Measurable for ROI and riskAI accelerates platform insight — humans remain accountable for decisions. OKRs & KPIs (Performance-Critical) Primary OKR Ownership Increase platform leverage and reduce cognitive load on product teams KPIs You Own (Trend-Based) Platform adoption rate of standard pathsInfrastructure and environment provisioning timePlatform-caused incident trendCloud cost efficiency (cost vs usage/output)Developer satisfaction with platform experience (qualitative + quantitative) AI-Related Outcomes Reduced manual operational workFaster diagnosis of pipeline and infrastructure failuresNo increase in security or compliance findings due to AI usageImproving these trends over time is a core performance expectation. What You Bring 12+ years in platform, cloud, or infrastructure engineeringProven experience leading senior engineers and/or managersStrong hands-on background with AWS cloud services, including serverless patternsDeep experience with Infrastructure-as-Code (Terraform or equivalent)Strong CI/CD expertise (GitLab-based or equivalent)Experience operating in high-availability, regulated environmentsExperience supporting mixed environments (cloud-native + legacy workloads)Observability expertise (metrics, logs, traces; tools like Datadog)Containerization experience (Docker/Kubernetes)Familiarity with edge delivery patterns (e.g., CDN-backed or serverless frontends)Experience enabling or governing AI-assisted developer platforms Why Join Us? We’re a team of curious minds who love to learn, build, and grow together. We value transparency, ownership, and continuous improvement. You’ll have the freedom to innovate and the support to thrive. Ready to build the future with us? Apply now or message us directly to learn more! Our Perks You get your Birthday off!This role requires two in‑office days per week (Tuesday and Thursday), with an additional Wednesday in the office every other week4 weeks of 'Work from Anywhere Program' every yearFull employer-paid benefitsRRSP Matching Program with WealthsimpleAnnual holiday festivities, free lunches and so much moreHelping you help others with our paid volunteer programsEmployee satisfaction survey for you to voice your opinion on working at Rates.ca Group Ltd.Free access to LinkedIn LearningLounge and games room - ping-pong, pool, foosball, and more! The compensation package consists of a competitive salary, benefits, and an incentive bonus. Find out what it is like working at Rates.ca here: https://corporate.rates.ca/ Check out the primary brands that we work on here: https://corporate.rates.ca/#brand-snippet-ratesdotca Rates.ca Group Ltd. and its subsidiaries are committed to being an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. We believe that diversity, equity and inclusion are critical to our mission - creating a foundation for a creative workplace that leads to innovation and growth. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. We are committed to working with and providing accommodations to candidates and employees with physical or mental disabilities. If you require accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to work@rates.ca.