Systems Engineer

FLSA Classification: Exempt Company Profile Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world. As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services. At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma. Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources, and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play. Position Profile The System Engineer will provide technical support for clients and team members with complex issues that require additional expertise. This position will report directly to the IT Help Desk Supervisor. Requirements Successfully prioritize service issues based on multiple competing objectives while multitaskingEffectively communicate with team members & customers with excellent verbal and written communication skillsHighly organized, detail-oriented, and self-motivated with strong customer relationship skillsAdvanced, hands-on experience with Microsoft Azure, including Azure Active Directory/Entra ID, Azure Virtual Machines, Azure Virtual Networks (VNets), Network Security Groups, and Azure VPN Gateway/ExpressRouteProven ability to deploy, configure, and troubleshoot hybrid cloud environments (on-prem to Azure), including Azure AD Connect/Entra Connect and hybrid identity managementExperience with Azure Backup, Azure Site Recovery, and disaster recovery planning in cloud/hybrid environmentsFamiliarity with Microsoft Intune/Endpoint Manager for device and policy managementAzure Administrator Associate (AZ-104) certification required or ability to obtain within 6 months of hire; additional certifications (AZ-500, AZ-305) a plusWillingness and commitment to ongoing learning and self-developmentAdvanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches, and ServersExcellent knowledge of PCs, Servers, MFPs, Email, VLANs, Wired and Wireless Networking, Storage, and BackupsStrong experience with multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server ConfigurationExcellent experience deploying, managing, and troubleshooting network and server infrastructuresMaintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)Good driving record, valid driver's license, and proof of insurance Primary Responsibilities Configure, install, and troubleshoot Azure cloud resources, servers, networks, and applicationsServe as third-level support for all users with the most complex problems, especially related to servers, networks, and Azure/cloud infrastructureUse advanced troubleshooting techniques to resolve complex problems using available tools, including Azure Monitor, Log Analytics, and native Azure diagnostic toolsMonitor and respond to alerts for customer equipment and Azure environments prior to the customer becoming awareCourteously obtain and convey concise problem information for internal service personnelSolving problems in Windows & Mac platforms with equal proficiencyProactively maintain servers, networks, and hybrid/cloud environments, including patching, backups, and security configurationsSupport migration and integration projects moving on-prem infrastructure to AzureMaintain in-depth knowledge of Standley Systems supported products and servicesAssist with identifying available solutions to enhance and improve support delivered to customersReview and update Help Desk documentation as assigned, including Azure/cloud environment documentation Recommendations Preferred Certifications: CompTIA Network+ or Security+, Microsoft Certified: Azure Administrator Associate (AZ-104)Minimum of 5 years previous technical support related experience