ServiceNow CSM Developer
Hays โ Canada ยท Posted ~2 hours ago
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ServiceNow CSM Developer
Role - ServiceNow Lead Developer - CSM
Skills/Experience needed:
Development experience on ServiceNow Customer Service Management (CSM)
4+ years of Experience with ServiceNow development/configuration/customization/enhancements
Third Party Integration experience with other CSM omni-channel tools such as 3C logic/Twilio etc
Experience with development in ITSM, Portals, Catalogs
Experience implementing Virtual Agent, Portal, Now Mobile, Agent App
Experience with app development using App Engine
Configuration of functionalities according to the best process & practices
Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules
Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management
Establish and maintain documentation regarding standards and policies surrounding administration & development of ServiceNow as it applies to best practice industry standards
Excellent Problem solving and analytical skills.
Excellent interpersonal & Team Management skills
Support in analyzing workflows and present solution possibilities
Excellent verbal & written communication skills
Mandatory
1.
ServiceNow Certified System Administrator
2.
ServiceNow Certified Implementation Specialist - CSM
3.
Experience of developing using Javascript, XML, AngularJS
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