Senior Solution Engineer

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken! Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl) Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.    As the Lead Solution Engineer, you will part of the SEM Platform team, combined mostly of Senior Solution Engineers and architects, configuring, developing implementing and integrating solutions, based on Microsoft Dynamics. You will need to understand the business needs, helping Product Architect(s) and Product Owner(s) to convert those needs into solution architecture specifications and services in line with overall standards and roadmaps. You help to build technical strategy and ensure alignment with both architecture and business objectives. You will be driving excellence in solution engineering practices to deliver high-quality solutions throughout the solutions development lifecycle in our Commerce IT landscape, fostering a culture of technical creativity and staying ahead of technology trends. You provide expert guidance and ensure alignment with architecture and business objectives and ensure on-time delivery. You drive the end-to-end operations of the platforms, keeping them streamlined, structured, and within service level agreements. You collaborate closely with other DevOps teams for efficient development pipelines. You will work directly with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You serve as a key contributor in refining and driving excellence in solution engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce landscape. Your responsibilities would include: designing, configuring, developing and delivering IT solutions within the Microsoft Dynamics and Azure technology stackcustomising, configuring and engineering solutions jointly with the teamintegrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automationensuring and guiding the team to adhere to solution standards and architectural guidelinesparticipating in recruitment activities, onboarding, mentoring and developing engineering talent while fostering a culture of learning, collaboration and continuous improvementoverseeing and resolving immediate technical challengescoordinating solution development and addressing technical debt within the team, acting as the go-to person for technical decisions and problem-solvingcollaborating with Dev Leads, Product Owner(s) and the Engineering Manager to ensure the team maintains a stable workload and an appropriately sized backlogparticipating in cross-functional discussions and representing the domain in broader technical discussions across domainsproactively taking ownership of technical responsibilities and collaborating closely with in-house development teams, Pen Test vendors and other technical partners to resolve challenges and drive successful outcomescreating and maintaining processes for documentation and knowledge transfer to ensure ongoing support and facilitate effective knowledge sharing, while ensuring resources remain up to date and easily accessible. You are a good candidate if you have: about 8 years of working experience in a relevant fieldhands-on experience and in-depth knowledge of mandatory technologiesexperience in rolling out global solutions operating across multiple marketsproven ability to work with teams of engineers with varying levels of experienceexperience working in an Agile environmentexperience working on diverse projects involving different technologies, products and systemsstrong problem-solving skills and the ability to make critical technical decisionsability to guide and mentor other team memberspragmatic and collaborative team playerability to thrive in a fast-paced and changing environment, viewing challenges as opportunities for improvementability to take initiative and demonstrate a start-up mindset, showing resourcefulness and proactive problem-solvingstrong capability to work effectively in ambiguous situations, adapting to evolving needs and prioritiesexcellent written and verbal English. Technology Stack & Software Development Background: Mandatory to know: proven enterprise experience with Microsoft Dynamics 365 CE/CRMstrong knowledge of Dynamics customisation and configuration, including workflows, plugins, entities/tables, relationships, forms, views and dashboardsexperience in solution architecture and integration with other enterprise systemsproficiency in Power Platform (PowerApps, Power Automate) for creating custom applications and automating processes within the Dynamics ecosystemexperience with API integrations, including REST, SOAP and Web APIexperience working with Azure components, including Logic Apps, Functions, Service Bus and related servicesexperience with programming languages such as C#, JavaScript or TypeScriptfamiliarity with SQL and database management, including querying data and understanding database structuresunderstanding of data security best practices for handling sensitive data and managing access controlstrong understanding of OOP, SOLID, KISS and DRY principlesproficiency in version control systems Good to know: familiar with GraphQL NOSQL databases Power Platform Advance Features. Containers and Virtualization: Familiarity with Docker, Kubernetes, or other container technologies can be helpful for deploying and managing applications Power BI: For reporting and data visualization, often integrated into solutions for dashboards and analytics familiarity with Azure services and integrations, including Logic Apps, Azure Functions, and Azure DevOps knowledge of SQL Server, SSRS, and reporting tools related to Microsoft Dynamics exposure to data migration tools and techniques within the Dynamics environment familiarity with security best practices and compliance requirements within enterprise applications familiar with SAP / Salesforce ETL Tools: Familiarity with data extraction and transformation tools, which is especially useful in environments with multiple data sources. Cloud Services: Understanding of cloud platforms such as Microsoft Azure, AWS, or Google Cloud, especially for SaaS applications. GDPR and Compliance: Familiarity with data privacy laws and compliance standards is especially important in highly regulated industries. Project Management Tools: Experience with tools such as Jira, Asana, or Trello for tracking progress and managing tasks. You are a perfect match if you also have: Microsoft Dynamics 365 Certifications (e.g., Functional Consultant, Solution Architect, Developer). At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. -HYBRID PC1